Customer Success Manager

Job Overview

Who is Boulevard? Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most.

Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business.

Job Description

Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive.

Take a look at how we (and YOU) can make that happen . We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact.

Do our values match? Read through our story and what we value the most . Our team values and celebrates our diverse backgrounds. Being open about and what we do allows us to do the best work of our lives.

We believe in equal opportunity for all, and you should too. Come do the best work of your life at Boulevard. The Customer Experience team is responsible for launching, supporting, and strengthening long-term relationships with Boulevard customers.

What you’ll do here: Own the post-onboarding customer relationship, guiding customers toward sustained value realization and long-term success with the Boulevard platform.

Key Responsibilities

• Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business.
• The Customer Experience team is responsible for launching, supporting, and strengthening long-term relationships with Boulevard customers.
• As a Customer Success Manager, you will partner closely with our Mid-Market customers- a portfolio of sophisticated, multi-location self-care businesses- to ensure they realize meaningful, ongoing value from our platform.
• In this role, you will own a book of business end-to-end, proactively managing account health, renewals, and growth opportunities.
• You’ll work cross-functionally, share customer insights, and help shape strategies that strengthen the customer experience and support Boulevard’s long-term growth.
• Build and maintain strong, trusted relationships with customer stakeholders, delivering a high-caliber experience that supports satisfaction, retention, and long-term partnership.
• Proactively identify opportunities to boost adoption of Boulevard products and help our customers grow and succeed through an up-selling and cross-selling motion What you'll need to thrive: Experience - 3+ years managing a Mid-Market book of business with demonstrated success in retention, renewals, and relationship management.
• Technical aptitude - Ability to learn Boulevard’s platform quickly, communicate effectively with stakeholders of varying technical depth, and deliver thoughtful solutions to customer needs.

Required Skills and Qualifications

• Boulevard provides the first and only client experience platform for appointment-based, self-care businesses.
• The Customer Experience team is responsible for launching, supporting, and strengthening long-term relationships with Boulevard customers.
• You’ll work cross-functionally, share customer insights, and help shape strategies that strengthen the customer experience and support Boulevard’s long-term growth.
• Build and maintain strong, trusted relationships with customer stakeholders, delivering a high-caliber experience that supports satisfaction, retention, and long-term partnership.
• Proactively identify opportunities to boost adoption of Boulevard products and help our customers grow and succeed through an up-selling and cross-selling motion What you'll need to thrive: Experience - 3+ years managing a Mid-Market book of business with demonstrated success in retention, renewals, and relationship management.
• Prior experience in the salon, spa, or wellness industry is a plus.
• How we'll take care of you: Your starting cash compensation for this role is $80,000 + $35,000 OTC, depending on your current skills, experience, training, and overall market demands.
• are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Benefits and Perks

• Prior experience in the salon, spa, or wellness industry is a plus.
• ✨ We’ve got you covered with a 401(k) match plus dental, medical, vision, and life insurance.
• Take a break whenever you need with our flexible vacation day policy.
• Equity: get ahead on the ground floor and grow with Boulevard.

Work Location and Schedule

This role is listed as Remote USA with location information shown as Remote USA. The employment type is Full Time.

About the Company

Boulevard is the organization connected with this listing. USA Jobs Today displays this opportunity for job discovery only, so applicants should verify company details, application instructions, and eligibility on the official employer website.