Customer Success Executive

Job Overview

Job Title: Customer Success Executive - Nebraska Department: Customer Success About the Role : As a Customer Success Executive, you’ll own retention and expansion for a strategic book of business across our most impactful customers.

In this senior individual contributor role, you’ll build and nurture executive-level relationships, craft and execute data-driven account strategies, and negotiate complex renewals and upsells.

Job Description

Operating with high autonomy, you’ll act as a domain expert and trusted advisor, translating customer insights into clear narratives and actionable plans that mitigate risk, strengthen partnerships, and grow net revenue.

What You'll Do : Own retention and growth strategy: Develop and execute multi-year account plans that align Unite Us capabilities to customer objectives, drive GRR/NRR, and proactively mitigate churn risk across assigned vertical(s).

Key Responsibilities

• In this senior individual contributor role, you’ll build and nurture executive-level relationships, craft and execute data-driven account strategies, and negotiate complex renewals and upsells.
• You’ll partner cross-functionally to ensure delivery of measurable outcomes-driving adoption, network growth, ROI, and program impact.
• You’ll thrive at the intersection of strategy, relationship management, and measurable impact in this role.
• Lead executive stakeholder engagement: Build, map, and manage senior and C‑suite relationships; align on goals, success metrics, and value realization for providers, payers, public sector, and community-based organizations.
• Negotiate complex renewals and expansions: Structure and close multi-year renewals and support upsells, including pricing strategy and terms; navigate procurement and budget cycles in partnership with Legal and Finance to land on time.
• Translate data into compelling narratives: Analyze platform utilization, network health, and outcomes to produce ROI analyses and insights that inform strategy; deliver QBRs and executive readouts that drive decisions and action.
• Orchestrate cross-functional value delivery: Lead initiatives with Product, Community, Operations, Marketing, and Support to resolve issues, unlock adoption, and deliver on success plans without formal people management.
• Elevate the CS practice: Mentor peers informally, codify best practices, and lead process improvements and playbook contributions that scale customer impact.

Required Skills and Qualifications

• You’re a great fit for this role if : 5-7 years of experience managing enterprise-level customer relationships with complex, strategic accounts involving multiple executive stakeholders and long-term success planning.
• At least 5 years of experience in customer success, account management, or directly related work experience preferred Demonstrated ability to translate customer goals into strategic success plans, measurable outcomes, and executive-level impact stories.
• Experience designing or supporting complex programs, including developing logic models, success frameworks, or other approaches that connect activities to measurable outcomes and impact.
• Experience working with government, healthcare, or other mission-driven organizations is strongly preferred.
• They witnessed firsthand the barriers and inefficiencies in trying to navigate health and social services, and set out to improve that experience for veterans and their families.
• Candidates must live in Nebraska to be considered.
• The proposed salary will be dependent on the candidate's skills, experience, and competencies, as well as location.
• All team members will be required to pass a background check which includes criminal, employment, and education verification Benefits provided by Unite Us: Medical, Dental, and Vision We offer insurance to team members and eligible partners and dependents, including unlimited virtual mental health and acute medical visits.

Benefits and Perks

• All team members will be required to pass a background check which includes criminal, employment, and education verification Benefits provided by Unite Us: Medical, Dental, and Vision We offer insurance to team members and eligible partners and dependents, including unlimited virtual mental health and acute medical visits.
• Wellness Mental health benefits, such as the Employee Assistance Program (EAP) and wellness platform subscription, are available to all team members.
• Employee Resource Groups Join our ERGs to connect and engage with colleagues, like Military Veterans Spending Accounts We offer tax-advantaged health savings accounts (HSAs), flexible spending accounts (FSAs), and commuter benefits.
• 401(k) + Employer Match Enjoy matching, immediate vesting and financial wellness resources Additional Benefits Life and AD&D - a company paid benefit, with the option to purchase additional coverage for yourself and your dependents Disability Coverage Accident Insurance Pet Insurance As part of this work at home job, we will provide you with all the necessary equipment to perform your duties, including a computer, mouse, keyboard as well as other items on our approved list of WFH supplies.

Work Location and Schedule

This role is listed as Remote USA with location information shown as Remote USA. The employment type is Full Time.

About the Company

Unite Us is the organization connected with this listing. USA Jobs Today displays this opportunity for job discovery only, so applicants should verify company details, application instructions, and eligibility on the official employer website.