Customer Solution Engineer

Job Overview

About Zuora At Zuora, we help businesses grow smarter and adapt faster.

Our platform powers modern business models - from subscriptions and usage-based pricing to AI-driven and outcome-based offerings - helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue.

Job Description

We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation.

The Opportunity At Zuora, our growth story is only just beginning - and our Customer Solution Engineering team sits at the heart of it.

We’re looking for a collaborative, technically curious, and outcome-driven Customer Solution Engineer to help us win over customers and shape the future of monetization for the world’s most innovative companies.

As a trusted partner to our Account Executives, you’ll tackle complex, business-critical challenges that define digital transformation.

You’ll guide prospects and customers through their quote-to-cash journey, showing them how to embrace innovation, disrupt markets, and unlock new revenue streams in the Subscription Economy.

*This is a remote position with opportunities for in-person collaboration at team events, offsites, and office visits.

Key Responsibilities

• Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation.
• In this role, you’ll combine technical expertise with strategic insight - delivering compelling demos, solving real-world problems, and helping enterprises reimagine how they grow.
• Deliver high-impact product demos and presentations to executives, illustrating how Zuora enables business growth and digital transformation.
• Build and present customized use-case demonstrations tailored to each customer’s industry and objectives.
• Collaborate with Product Management to influence the roadmap with customer insights and emerging market needs.
• Support the creation and execution of account plans and KPIs, identifying opportunities to expand Zuora’s footprint.
• Partner cross-functionally with internal teams and external partners to design innovative solutions and deliver seamless customer experiences.
• Respond to RFPs/RFIs, manage escalations, and contribute to post-sales success in partnership with Customer Support and AEs.

Required Skills and Qualifications

• Partner cross-functionally with internal teams and external partners to design innovative solutions and deliver seamless customer experiences.
• About You 3+ years of experience in Sales Engineering, Solution Consulting, or Solution Architecture within a SaaS business application environment (ERP, CRM, EPM, etc.).
• Exceptional presentation and communication skills, with the ability to connect with both technical and executive audiences.
• Experience with structured sales methodologies such as MEDDIC or Value Selling.
• Working knowledge of API development and coding languages (e.g., Java, PHP, Ruby).
• Bachelor’s degree or relevant FinTech or enterprise software experience.
• Values continuous learning, knowledge sharing, and enabling one another to do the best work of our careers.
• At Zuora, different perspectives, experiences and contributions matter.

Benefits and Perks

• Benefits At Zuora, we’re constantly learning, innovating, and growing.
• We offer: Competitive compensation, bonus opportunities, and retirement programs Generous, flexible time off Paid holidays, wellness days, and a company-wide year-end break Learning & development stipend Opportunities to give back, including volunteer time and donation matching Mental wellbeing resources and support (Benefits may vary by location; details will be shared during the interview process.) Our Commitment to an Inclusive Workplace Think, be and do you!
• While we share a comprehensive range, a candidate’s final base salary will fall within these guidelines and will be determined based on multiple factors including but not limited to: qualifications of the candidate, job related knowledge, prior related experience, specific and unique skills, the location of the role, internal equity and internal budget.
• Additional elements may also include bonus/variable compensation, equity and comprehensive benefits, more details found here .

Work Location and Schedule

This role is listed as Remote USA with location information shown as Remote USA. The employment type is Full Time.

About the Company

Zuora is the organization connected with this listing. USA Jobs Today displays this opportunity for job discovery only, so applicants should verify company details, application instructions, and eligibility on the official employer website.