Customer Solution Engineer - AI Native/Consumption Quote to Cash

Job Overview

About Zuora At Zuora, we help businesses grow smarter and adapt faster.

Our platform powers modern business models - from subscriptions and usage-based pricing to AI-driven and outcome-based offerings - helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue.

Job Description

We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation.

The Opportunity A technical SaaS solutions engineer who drives the technical win on billing and quote-to-cash opportunities and acts as a technical SME for the most strategic customers in our install base - with real fluency in consumption/usage-based monetization and AI-native environments.

You'll partner with AEs and stay close to your accounts beyond just the deal cycle, supporting technical health and surfacing expansion. In this role, you will: Drive the technical win.

Partner with AEs through enterprise sales cycles - discovery, solution design, objection handling, and clear differentiation - to secure the technical decision. Own account technical health.

Translate customer requirements across CPQ, billing, and revenue into a defensible QTC architecture - including consumption and usage-based billing models (metering, rating, mediation, invoice presentation, and downstream rev rec implications).

Build and execute proofs of concept as a core part of the role - hands-on with APIs, data, and integrations (forward-deployed, not slideware). Go deep on consumption and AI-native monetization.

Key Responsibilities

• Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation.
• You'll scope, configure, and build QTC solutions hands-on, not just demo them This is a hands-on Customer Solution Engineer role.
• You'll partner with AEs and stay close to your accounts beyond just the deal cycle, supporting technical health and surfacing expansion.
• In this role, you will: Drive the technical win.
• stay embedded with your accounts as a trusted technical partner - diagnosing billing and integration issues, guiding configuration and architecture best practices, unblocking adoption, and partnering with Support and Services on escalations so customers run on a healthy, scalable QTC foundation Scope and build quote-to-cash solutions.
• Build and execute proofs of concept as a core part of the role - hands-on with APIs, data, and integrations (forward-deployed, not slideware).
• Deliver technical presentations for business and technical stakeholders, including senior leadership - translating architecture and pricing-model tradeoffs into business value.
• Support technical health and adoption on your accounts - ensure customers realize value against agreed outcomes, and identify expansion across business units, cross-sell, and add-ons.

Required Skills and Qualifications

• About You You are an experienced presales or solutions professional with a strong track record of owning technical wins in complex enterprise environments.
• Direct billing / quote-to-cash experience - you've scoped and/or built solutions spanning CPQ, billing, and revenue (not just adjacent SaaS).
• Telecom experience is a strong plus - high-volume mediation, rating, and complex usage models.
• Structured sales methodology experience (e.g., MEDDIC, Value Selling) - or equivalent deal discipline.
• At Zuora, different perspectives, experiences, and contributions matter - everyone counts.
• A candidate’s final OTE will be determined based on factors including qualifications, relevant experience, job-related knowledge, specific skills, location, internal equity, and budget.
• While we share a comprehensive range, a candidate’s final base salary will fall within these guidelines and will be determined based on multiple factors including but not limited to: qualifications of the candidate, job related knowledge, prior related experience, specific and unique skills, the location of the role, internal equity and internal budget.

Benefits and Perks

• Benefits Zuora offers a comprehensive total rewards package designed to support ZEOs’ wellbeing, growth, and flexibility.
• While specific offerings may vary by country, we typically provide: Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programs Medical, dental, and vision insurance Generous, flexible time off, plus paid holidays, wellness days, and a company-wide year-end break Paid parental leave (including fully paid leave for eligible ZEOs, subject to local policy) Learning & development stipend to support ongoing growth Opportunities to volunteer and give back, including charitable donation matching where available Mental wellbeing resources and support *Benefits may vary by location; details will be shared during the interview process #ZEOLife at Zuora ZEOs (our employees) are empowered to take ownership, challenge the status quo, and make a real impact.
• A candidate’s final OTE will be determined based on factors including qualifications, relevant experience, job-related knowledge, specific skills, location, internal equity, and budget.
• While we share a comprehensive range, a candidate’s final base salary will fall within these guidelines and will be determined based on multiple factors including but not limited to: qualifications of the candidate, job related knowledge, prior related experience, specific and unique skills, the location of the role, internal equity and internal budget.
• Additional elements may also include bonus/variable compensation, equity and comprehensive benefits, more details found here .

Work Location and Schedule

This role is listed as Remote USA with location information shown as Remote USA. The employment type is Full Time.

About the Company

Zuora is the organization connected with this listing. USA Jobs Today displays this opportunity for job discovery only, so applicants should verify company details, application instructions, and eligibility on the official employer website.