Customer Service Specialist – Full Time

Job Overview

Datavant is the data collaboration platform trusted for healthcare.

Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies.

Job Description

By joining Datavant today, you’re stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare.

Job Summary: The Customer Service Specialist assists customers via phone, email, and chat using SalesForce.

De-escalate Challenging Situations: Use patience and empathy to de-escalate difficult customer interactions and guide them toward positive solutions.

Key Responsibilities

• From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health.
• They are the first line of support, helping to ensure a seamless experience for our Ontellus clients while upholding our company’s values and service standards.
• This position requires strong critical-thinking skills, a professional and empathetic communication style, and the ability to manage challenging conversations while upholding our company values and service standards.
• Essential Responsibilities: Provide Excellent Customer Service: Assist customers via SalesForce across multiple communication channels (phone, email, and chat), ensuring their questions and concerns are addressed promptly and accurately while also meeting or exceeding key performance indicators (KPIs) Effective Communication: Engage in clear, courteous, and professional communication with customers and colleagues to facilitate understanding and resolve inquiries efficiently.
• Escalate Cases When Necessary: Recognize when issues need to be escalated to other departments or higher-level support, following established protocols to ensure a seamless customer experience.
• Attention to Detail: Ensure accuracy and attention to detail in all customer interactions to deliver quality work.
• Time Management: Efficiently manage time and prioritize tasks, following through on assignments with some supervision as needed.
• Adhere to Company Culture & Policy: Demonstrate alignment with company values, contributing to a positive, supportive, and growth-oriented environment.

Required Skills and Qualifications

• They are the first line of support, helping to ensure a seamless experience for our Ontellus clients while upholding our company’s values and service standards.
• This position requires strong critical-thinking skills, a professional and empathetic communication style, and the ability to manage challenging conversations while upholding our company values and service standards.
• Collaborate with Team Members: Work closely with colleagues to share knowledge, identify solutions, and improve overall service quality.
• Escalate Cases When Necessary: Recognize when issues need to be escalated to other departments or higher-level support, following established protocols to ensure a seamless customer experience.
• Cross-sell/Upsell Opportunities: Identify and capitalize on appropriate opportunities to cross-sell or upsell services that align with customers' needs and enhance their experience.
• Other duties as assigned Qualifications: Education: High school diploma or equivalent required; Bachelor’s degree preferred.
• Experience: Previous experience in a customer service or customer support role, ideally within a service-focused company (e.g., legal or medical sector).
• Experience with remote desktop tools, SalesForce, and Microsoft 365 is highly desirable.

Work Location and Schedule

This role is listed as Remote USA with location information shown as Remote USA. The employment type is Full Time.

About the Company

Datavant is the organization connected with this listing. USA Jobs Today displays this opportunity for job discovery only, so applicants should verify company details, application instructions, and eligibility on the official employer website.