Customer Service Representative

Job Overview

com What You'll Do - Answer every inbound call, voicemail, and text quickly, warmly, and professionally - Respond to customer emails and web inquiries - Book estimates and follow up with leads until they convert or close - Handle complaints, reschedules, and questions with patience and judgment - Make outbound calls for follow-ups, reminders, reviews, and reactivations Scheduling & Dispatch Support - Build and adjust the daily job schedule alongside ownership - Confirm appointments with customers the day before - Communicate route changes, ETAs, and access notes to crews via Slack and phone - Reschedule weather-impacted jobs and notify affected customers Crew Communication & Truck Monitoring - Be the central point of contact between office and field crews during the workday - Track truck locations and job status throughout the day - Flag delays, no-shows, or issues to ownership in real time - Help crews troubleshoot small problems (directions, gate codes, customer questions) Systems & Process Building - Document SOPs for repeatable tasks (call scripts, scheduling rules, follow-up sequences) - Suggest process improvements as we want someone who sees broken things and fixes them Software you'll use: Jobber, ResponsiBid, GoHighLevel, Slack, Google Workspace.

Who You Are - 3+ years of customer service experience, ideally for a US-based company - Excellent spoken and written English - clear, professional, neutral accent - Strong with technology - learns new software quickly - Reliable high-speed internet, quiet home office, quality headset, backup power/internet preferred - Calm under pressure - does not get rattled when customers are upset or three things break at once - Highly organized - nothing falls through the cracks - Self-starter - can run a workday without supervision Bonus - Experience in home services, contracting, cleaning, landscaping, or trades - Bilingual English / Spanish - Dispatch or scheduling experience - Experience with Jobber, GoHighLevel, or ResponsiBid - Background in SOP writing or operations What Success Looks Like (first 30 days) - Handling 100% of inbound calls live or returned within 15 minutes - Building and confirming the daily schedule independently - Communicating fluidly with crews throughout the workday - At least 3 written SOPs for tasks you've taken over - Fully ramped - running the admin seat without daily supervision Why Work With Us - Real family business, not a corporate call center - Your work directly impacts the company - good ideas get implemented the same week - Long-term growth path - this role grows into an Administrative Manager seat overseeing multiple admins as we scale - Paid biweekly, on time, in USD - We invest in our team and the tools to do the job right Application Note If you'd like to stand out, include a link to a short Loom or YouTube video (2–3 minutes, in English) in your cover letter introducing yourself and walking through your customer-service background.

Job Description

To apply:

Key Responsibilities

• .com What You'll Do - Answer every inbound call, voicemail, and text quickly, warmly, and professionally - Respond to customer emails and web inquiries - Book estimates and follow up with leads until they convert or close - Handle complaints, reschedules, and questions with patience and judgment - Make outbound calls for follow-ups, reminders, reviews, and reactivations Scheduling & Dispatch Support - Build and adjust the daily job schedule alongside ownership - Confirm appointments with customers the day before - Communicate route changes, ETAs, and access notes to crews via Slack and phone - Reschedule weather-impacted jobs and notify affected customers Crew Communication & Truck Monitoring - Be the central point of contact between office and field crews during the workday - Track truck locations and job status throughout the day - Flag delays, no-shows, or issues to ownership in real time - Help crews troubleshoot small problems (directions, gate codes, customer questions) Systems & Process Building - Document SOPs for repeatable tasks (call scripts, scheduling rules, follow-up sequences) - Suggest process improvements as we want someone who sees broken things and fixes them Software you'll use: Jobber, ResponsiBid, GoHighLevel, Slack, Google Workspace.
• Who You Are - 3+ years of customer service experience, ideally for a US-based company - Excellent spoken and written English - clear, professional, neutral accent - Strong with technology - learns new software quickly - Reliable high-speed internet, quiet home office, quality headset, backup power/internet preferred - Calm under pressure - does not get rattled when customers are upset or three things break at once - Highly organized - nothing falls through the cracks - Self-starter - can run a workday without supervision Bonus - Experience in home services, contracting, cleaning, landscaping, or trades - Bilingual English / Spanish - Dispatch or scheduling experience - Experience with Jobber, GoHighLevel, or ResponsiBid - Background in SOP writing or operations What Success Looks Like (first 30 days) - Handling 100% of inbound calls live or returned within 15 minutes - Building and confirming the daily schedule independently - Communicating fluidly with crews throughout the workday - At least 3 written SOPs for tasks you've taken over - Fully ramped - running the admin seat without daily supervision Why Work With Us - Real family business, not a corporate call center - Your work directly impacts the company - good ideas get implemented the same week - Long-term growth path - this role grows into an Administrative Manager seat overseeing multiple admins as we scale - Paid biweekly, on time, in USD - We invest in our team and the tools to do the job right Application Note If you'd like to stand out, include a link to a short Loom or YouTube video (2–3 minutes, in English) in your cover letter introducing yourself and walking through your customer-service background.

Required Skills and Qualifications

• Who You Are - 3+ years of customer service experience, ideally for a US-based company - Excellent spoken and written English - clear, professional, neutral accent - Strong with technology - learns new software quickly - Reliable high-speed internet, quiet home office, quality headset, backup power/internet preferred - Calm under pressure - does not get rattled when customers are upset or three things break at once - Highly organized - nothing falls through the cracks - Self-starter - can run a workday without supervision Bonus - Experience in home services, contracting, cleaning, landscaping, or trades - Bilingual English / Spanish - Dispatch or scheduling experience - Experience with Jobber, GoHighLevel, or ResponsiBid - Background in SOP writing or operations What Success Looks Like (first 30 days) - Handling 100% of inbound calls live or returned within 15 minutes - Building and confirming the daily schedule independently - Communicating fluidly with crews throughout the workday - At least 3 written SOPs for tasks you've taken over - Fully ramped - running the admin seat without daily supervision Why Work With Us - Real family business, not a corporate call center - Your work directly impacts the company - good ideas get implemented the same week - Long-term growth path - this role grows into an Administrative Manager seat overseeing multiple admins as we scale - Paid biweekly, on time, in USD - We invest in our team and the tools to do the job right Application Note If you'd like to stand out, include a link to a short Loom or YouTube video (2–3 minutes, in English) in your cover letter introducing yourself and walking through your customer-service background.

Benefits and Perks

• Who You Are - 3+ years of customer service experience, ideally for a US-based company - Excellent spoken and written English - clear, professional, neutral accent - Strong with technology - learns new software quickly - Reliable high-speed internet, quiet home office, quality headset, backup power/internet preferred - Calm under pressure - does not get rattled when customers are upset or three things break at once - Highly organized - nothing falls through the cracks - Self-starter - can run a workday without supervision Bonus - Experience in home services, contracting, cleaning, landscaping, or trades - Bilingual English / Spanish - Dispatch or scheduling experience - Experience with Jobber, GoHighLevel, or ResponsiBid - Background in SOP writing or operations What Success Looks Like (first 30 days) - Handling 100% of inbound calls live or returned within 15 minutes - Building and confirming the daily schedule independently - Communicating fluidly with crews throughout the workday - At least 3 written SOPs for tasks you've taken over - Fully ramped - running the admin seat without daily supervision Why Work With Us - Real family business, not a corporate call center - Your work directly impacts the company - good ideas get implemented the same week - Long-term growth path - this role grows into an Administrative Manager seat overseeing multiple admins as we scale - Paid biweekly, on time, in USD - We invest in our team and the tools to do the job right Application Note If you'd like to stand out, include a link to a short Loom or YouTube video (2–3 minutes, in English) in your cover letter introducing yourself and walking through your customer-service background.

Work Location and Schedule

This role is listed as Remote USA with location information shown as Remote USA. The employment type is Full Time.

About the Company

Gallo Bros Power Washing is the organization connected with this listing. USAJobs.Today displays this opportunity for job discovery only, so applicants should verify company details, application instructions, and eligibility on the official employer website.