Customer Service Representative (Dental & Vision Benefits) Remote in Nebraska

Job Overview

Class starting August 10, 2026, to work Remote in NEBRASKA! Starting pay rate of $18/hr!

Position Ameritas is seeking Customer Service Representatives to drive the business by providing customer service that exceeds customer expectations and achieves customer loyalty.

Job Description

This is an inbound, call center position and will communicate with providers and insured members for verification of insured eligibility, plan provisions, claim status or other pertinent information.

What you do: Communicates by phone or written correspondence with policyholders, providers, plan participants, and field partners to answer routine questions, process transactions, or resolve issues.

Documents customer inquiries and related customer data electronically. Assists service team(s) with back office support functions. Protects the confidentiality of plan participants and policyholders to ensure compliance with privacy policies and procedures.

Supports department goals by achieving established service standards and metrics. What you bring: High school diploma or equivalent.

0-2 years of related experience Contact center, customer service, dental office and/or insurance experience is highly preferred. Ability to work overtime when required to support business needs. Excellent verbal and written communication skills.

Demonstrates initiative when assessing situations. Proficient use of computer systems and keyboarding skills. What we offer: A meaningful mission. Great benefits.

Key Responsibilities

• Assists service team(s) with back office support functions.
• Supports department goals by achieving established service standards and metrics.
• Ability to work overtime when required to support business needs.
• Benefits at Ameritas cover things you expect -- and things you don’t: Ameritas Benefits For your money: Starting pay of $18 per hour 401(k) Retirement Plan with company match and quarterly contribution Tuition Reimbursement and Assistance Incentive Program Bonuses For your time: Thrive Days - Personal time off Paid time off (PTO) For your health and well-being: Health Benefits: Medical, Dental, Vision Health Savings Account (HSA) with employer contribution Well-being programs with financial rewards Employee assistance program (EAP) For your professional growth: Professional development programs Leadership development programs Employee resource groups StrengthsFinder Program For your community: Matching donations program Paid volunteer time– 8 hours per month For your family: Generous paid maternity leave and paternity leave Fertility, surrogacy and adoption assistance Backup child, elder and pet care support An Equal Opportunity Employer Ameritas has a reputation as a company that cares, and because everyone should feel safe bringing their authentic, whole self to work, we’re committed to an inclusive culture and diverse workplace, enriched by our individual differences.

Required Skills and Qualifications

• 0-2 years of related experience Contact center, customer service, dental office and/or insurance experience is highly preferred.
• Ability to work overtime when required to support business needs.
• Excellent verbal and written communication skills.
• Proficient use of computer systems and keyboarding skills.
• We are an Equal Opportunity/Affirmative Action Employer that hires based on qualifications, positive attitude, and exemplary work ethic, regardless of sex, race, color, national origin, religion, age, disability, veteran status, genetic information, marital status, sexual orientation, gender identity or any other characteristic protected by law.

Benefits and Perks

• This role will be a part of our Group (dental and vision) insurance division.
• 0-2 years of related experience Contact center, customer service, dental office and/or insurance experience is highly preferred.
• Great benefits.
• A vibrant culture Ameritas is an insurance, financial services and employee benefits provider Our purpose is fulfilling life.
• Benefits at Ameritas cover things you expect -- and things you don’t: Ameritas Benefits For your money: Starting pay of $18 per hour 401(k) Retirement Plan with company match and quarterly contribution Tuition Reimbursement and Assistance Incentive Program Bonuses For your time: Thrive Days - Personal time off Paid time off (PTO) For your health and well-being: Health Benefits: Medical, Dental, Vision Health Savings Account (HSA) with employer contribution Well-being programs with financial rewards Employee assistance program (EAP) For your professional growth: Professional development programs Leadership development programs Employee resource groups StrengthsFinder Program For your community: Matching donations program Paid volunteer time– 8 hours per month For your family: Generous paid maternity leave and paternity leave Fertility, surrogacy and adoption assistance Backup child, elder and pet care support An Equal Opportunity Employer Ameritas has a reputation as a company that cares, and because everyone should feel safe bringing their authentic, whole self to work, we’re committed to an inclusive culture and diverse workplace, enriched by our individual differences.

Work Location and Schedule

This role is listed as Remote USA with location information shown as Remote USA. The employment type is Full Time.

About the Company

Ameritas is the organization connected with this listing. USA Jobs Today displays this opportunity for job discovery only, so applicants should verify company details, application instructions, and eligibility on the official employer website.