Customer Service Leader

Job Overview

Summary The Customer Service Leader will serve as the liaison between internal/external organizations and for assigned customers, own the customer relationship and contribute to the overall business strategy.

Essential Responsibilities: Serve as the primary customer-facing leader for TVA’s Aero fleet, building trusted relationships and delivering wing-to-wing support across a large installed base of LM products within GE Vernova Gas Power.

Job Description

Own the Contract Service Agreement portfolio, account strategy, and commercial performance, with strong accountability for revenue, margin, and cash growth.

Oversee new unit and services warranty administration, including commercial considerations and customer concessions, while balancing customer outcomes with GE Vernova business objectives.

Define outage scope and lead clear handoff requirements to the One Field Service team to support seamless planning and execution. Lead outage and non-outage parts planning, including RFQs, customer quotations, order placement, and order management.

Drive safe outage planning and execution in full alignment with GE Vernova’s Life Saving Rules and safety expectations. Provide leadership and direction for emergent and forced outage response to restore operations quickly and effectively.

Own wing-to-wing outage execution by leading pre-outage, outage milestone, and post-outage reviews to deliver safe, high-quality, on-time outcomes.

Key Responsibilities

• Summary The Customer Service Leader will serve as the liaison between internal/external organizations and for assigned customers, own the customer relationship and contribute to the overall business strategy.
• Essential Responsibilities: Serve as the primary customer-facing leader for TVA’s Aero fleet, building trusted relationships and delivering wing-to-wing support across a large installed base of LM products within GE Vernova Gas Power.
• Lead stakeholder engagement and define the overall customer communications strategy across multiple sites supporting a significant portfolio of New Gas Power LM units.
• Provide ongoing technical and business leadership for assigned accounts, including post-commissioning support, I&C handoff to operations, and new unit warranty claim management.
• Develop and own customer communication plans and lead recurring GE/customer reviews to align on current performance and identify value-adding products and service solutions.
• Define outage scope and lead clear handoff requirements to the One Field Service team to support seamless planning and execution.
• Lead outage and non-outage parts planning, including RFQs, customer quotations, order placement, and order management.
• Provide leadership and direction for emergent and forced outage response to restore operations quickly and effectively.

Required Skills and Qualifications

• Qualifications/Requirements: Bachelor’s degree from an accredited college or university required; or a high school diploma/GED with an additional 8+ years of power generation industry experience; or an associate degree with 5 years of power generation industry experience.
• Minimum 8–10 years of LM Aeroderivative technical experience within the power generation industry, including demonstrated expertise in contract performance management, outages, and warranty execution.
• Must reside in Tennessee (United States) and relocation package is included.
• Proven technical experience planning and executing outages within the ITR organization, with a strong focus on operational rigor and execution excellence.
• Strong interpersonal and written/verbal communication skills, including the ability to deliver clear, compelling executive presentations .
• The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set.

Benefits and Perks

• Apply strong command of contract terms and conditions, including risk and opportunity provisions such as LD/bonus structures, while identifying and converting extra work opportunities.
• Bonus eligibility: discretionary annual bonus.
• Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services.
• Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants.
• Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off.
• or its affiliates (collectively or individually, “GE Vernova”) sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion.

Work Location and Schedule

This role is listed as Remote USA with location information shown as Remote USA. The employment type is Full Time.

About the Company

GE Vernova is the organization connected with this listing. USA Jobs Today displays this opportunity for job discovery only, so applicants should verify company details, application instructions, and eligibility on the official employer website.