Customer Fulfillment Manager (CFM)

Job Overview

Summary The Customer Fulfillment Manager is responsible for pacing, financial setup, financial management (planned and extra work), good receipt of vendor invoices, customer invoicing, and closeout of Field Service projects within the Steam Power Services Industrial segment.

This role ensures accurate forecasting and profitable delivery of field service projects while maintaining high levels of customer satisfaction.

Job Description

The position serves as the primary interface between finance and Field Service Operations roles (SAM & OM) driving operational excellence, budget adherence, and financial performance.

Update and maintain input in GE’s OneSteam ERP system and WBS structure.

GE Vernova is an Equal Opportunity Employer .

Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Key Responsibilities

• Summary The Customer Fulfillment Manager is responsible for pacing, financial setup, financial management (planned and extra work), good receipt of vendor invoices, customer invoicing, and closeout of Field Service projects within the Steam Power Services Industrial segment.
• This role ensures accurate forecasting and profitable delivery of field service projects while maintaining high levels of customer satisfaction.
• Success in this role looks like: Own cost classification, billing and collections for assigned customer portfolio Be responsible for supporting Service Account Manager (SAM) with outage planning, internal service partner purchase orders (PO's), and external vendor requisitions.
• Manage Project Controls Analyst (PCA) or other cost tracking personnel for outages within assigned customer base.
• Be responsible for outage demand placement including parts requests, repair scheduling, and resourcing labor needs Collect time sheets from vendors and suppliers; calculate and generate invoices for billing Be responsible for organizing Post Outage Reviews and distribution and collection of Customer Feedback Surveys.
• Support SAM as needed in customer communication, outage closeout and customer relationship deliverables Serve as SME for financial elements of Outage Assistant (OA) Who You Are: Knowledge & experience within the power generation services, industrial, manufacturing industry Domain knowledge of field services requirements and transactional steam turbine, generator, and boiler outages Strong quality background Knowledge of Enterprise Resource Planning (ERP) systems (SAP / Oracle)- Field Services Portal (FSP) and/ or PowerMax/OneSteam Proficient in IT systems with ability to learn and adapt to new systems quickly Good financial knowledge and commercial / contractual experience Demonstrated communication & organizational skills Strong interpersonal skills Required Qualifications Bachelor’s Degree from an accredited university or college (OR a High School Diploma / GED with a minimum of 4 years of experience in a financial/billing, customer support, operations or forecasting position) Minimum of 3 years of experience in a financial/billing, customer support, operations or forecasting role Additional Information GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation.

Required Skills and Qualifications

• Support SAM as needed in customer communication, outage closeout and customer relationship deliverables Serve as SME for financial elements of Outage Assistant (OA) Who You Are: Knowledge & experience within the power generation services, industrial, manufacturing industry Domain knowledge of field services requirements and transactional steam turbine, generator, and boiler outages Strong quality background Knowledge of Enterprise Resource Planning (ERP) systems (SAP / Oracle)- Field Services Portal (FSP) and/ or PowerMax/OneSteam Proficient in IT systems with ability to learn and adapt to new systems quickly Good financial knowledge and commercial / contractual experience Demonstrated communication & organizational skills Strong interpersonal skills Required Qualifications Bachelor’s Degree from an accredited university or college (OR a High School Diploma / GED with a minimum of 4 years of experience in a financial/billing, customer support, operations or forecasting position) Minimum of 3 years of experience in a financial/billing, customer support, operations or forecasting role Additional Information GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation.
• The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set.

Benefits and Perks

• Bonus eligibility: discretionary annual bonus.
• Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services.
• Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants.
• Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off.
• or its affiliates (collectively or individually, “GE Vernova”) sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion.
• No individual has a vested right to any benefit under a GE Vernova welfare benefit plan or program.

Work Location and Schedule

This role is listed as Remote USA with location information shown as Remote USA. The employment type is Full Time.

About the Company

GE Vernova is the organization connected with this listing. USA Jobs Today displays this opportunity for job discovery only, so applicants should verify company details, application instructions, and eligibility on the official employer website.