Customer Experience Associate

Job Overview

Customer Experience Associate Peerspace · Customer Experience · Entry level Peerspace is the leading and category defining online marketplace for venue rentals for meetings, productions, and events.

We open doors to the most inspiring spaces around the world, from lofts and mansions to storefronts and studios. Over $500M has been transacted through the platform, and our investors include GV (Google Ventures) and Foundation Capital.

Job Description

Our people are the heart of Peerspace. We are a team that values inclusion and working cross functionally. Our strategy and objectives are clear and we support one another to exceed expectations.

We believe that a healthy company culture creates an environment where people are excited to come into work everyday and contribute to building a successful organization. About the role Most routine questions get answered before they ever reach a person.

What's left are the conversations that actually need one: a host and a guest who remember the same booking differently, a photographer whose shoot starts in three hours and the space just fell through, a situation where we don’t have a policy in place to resolve.

That's the work. As a Customer Experience Associate, you'll handle the cases that require judgment, empathy, and a bit of creative problem solving; and in the process you'll learn how a two-sided marketplace actually works, from the inside out.

What you'll do Work a queue of guest and host conversations across chat, email, phone, and SMS, focused on the cases that were routed to a person for a reason.

Resolve booking issues, mediate misunderstandings between hosts and guests, and process cancellations and adjustments accurately. Use our AI assist tools and knowledge base to draft and check responses; then edit for accuracy and tone.

Key Responsibilities

• Customer Experience Associate Peerspace · Customer Experience · Entry level Peerspace is the leading and category defining online marketplace for venue rentals for meetings, productions, and events.
• Our strategy and objectives are clear and we support one another to exceed expectations.
• We believe that a healthy company culture creates an environment where people are excited to come into work everyday and contribute to building a successful organization.
• Flag recurring issues, confusing policies, and product friction to Specialists and leadership so they get fixed rather than re-answered.
• What we're looking for You lead with empathy and keep the customer's interest front and center, even when the answer is no.
• On paper, that usually looks like: 1–2 years experience in customer service, hospitality, support, or something adjacent.
• Beyond competitive salary and equity compensation, we provide a range of benefits and perks, including: ● 100% employee coverage of medical, dental and vision insurance ● $500 annual professional development allowance ● Discount on all Peerspace bookings ● Laptop, high res display, and stipend to setup home office ● Monthly cell phone and internet credit ● Annual In person all company offsite and team-building events (in Peerspace locations, of course) ● Wellness Days observed company wide Diversity At Peerspace, we're dedicated to creating a team that's diverse, equitable and inclusive.
• Please be aware that scammers sometimes impersonate companies like ours by posting fake job listings or reaching out to job seekers in misleading ways.

Required Skills and Qualifications

• Customer Experience Associate Peerspace · Customer Experience · Entry level Peerspace is the leading and category defining online marketplace for venue rentals for meetings, productions, and events.
• As a Customer Experience Associate, you'll handle the cases that require judgment, empathy, and a bit of creative problem solving; and in the process you'll learn how a two-sided marketplace actually works, from the inside out.
• Use our AI assist tools and knowledge base to draft and check responses; then edit for accuracy and tone.
• On paper, that usually looks like: 1–2 years experience in customer service, hospitality, support, or something adjacent.
• Strong writing skills with real attention to detail.
• Bonus points if you have third party marketplace experience.
• Additional bonus points for any experience with Intercom.
• We'd especially like to encourage applicants from different backgrounds, locations, and experiences.

Benefits and Perks

• Bonus points if you have third party marketplace experience.
• Additional bonus points for any experience with Intercom.
• Beyond competitive salary and equity compensation, we provide a range of benefits and perks, including: ● 100% employee coverage of medical, dental and vision insurance ● $500 annual professional development allowance ● Discount on all Peerspace bookings ● Laptop, high res display, and stipend to setup home office ● Monthly cell phone and internet credit ● Annual In person all company offsite and team-building events (in Peerspace locations, of course) ● Wellness Days observed company wide Diversity At Peerspace, we're dedicated to creating a team that's diverse, equitable and inclusive.

Work Location and Schedule

This role is listed as Remote USA with location information shown as Remote USA. The employment type is Full Time.

About the Company

Peerspace is the organization connected with this listing. USA Jobs Today displays this opportunity for job discovery only, so applicants should verify company details, application instructions, and eligibility on the official employer website.