Customer Experience Associate

Job Overview

Ollie was born with the mission of improving the lives of pets and pet parents nationwide. We make human-grade pet food, tailored for each dog’s nutritional needs, and deliver directly to our customers’ doors.

Through Ollie’s carefully crafted meals and health services for members, dogs can truly live their healthiest, happiest lives. As a member of our growing team, you’ll take part in a company culture that cares deeply about its work and its team members.

Job Description

Come join the Award Winning Ollie Canine Care team! Ollie is driven to make pets’ lives healthier by making freshly-cooked, human-grade food for dogs that’s delivered right to our customers' doorsteps. And our customers want the very best for their dogs.

Together, we’re hoping to embark (no pun intended) on some very long healthy journeys for our dogs powered by good fresh food. Our mission is to help dogs live their best lives. To know them is to love them.

That’s where you come in… We’re looking for new members to join our Award Winning Canine Care team, close-knit pack that serves Ollie’s best pups and their parents to our high-quality standards.

We make sure that, from box to bowl, all our dogs (and our customers) are having the best experience possible. This role will report to the Customer Experience Manager.

We are ONLY hiring candidates living within about one hour of both Salt Lake City, UT and Nashville, TN. While this is a remote position, we hold required quarterly in-person offsites in these areas.

Key Responsibilities

• We make human-grade pet food, tailored for each dog’s nutritional needs, and deliver directly to our customers’ doors.
• Ollie is driven to make pets’ lives healthier by making freshly-cooked, human-grade food for dogs that’s delivered right to our customers' doorsteps.
• This role will report to the Customer Experience Manager.
• Responsibilities: Represent the Ollie brand voice to our current and prospective customers Deliver a memorable customer experience that helps to build long-term relationships with our pups and their pet parents Manage customer relationships across multiple channels, including emails, phones, our order management system, and more!
• Develop and lead projects and initiatives that improve the Ollie experience in Canine Care and beyond!
• If you'd like to stand out, tell us in your cover letter why you're interested in joining Ollie and how your skills match the responsibilities detailed in this posting.
• We're committed to building a team that represents a variety of backgrounds, perspectives, and skills.

Required Skills and Qualifications

• We want to create a world-class genuinely-kind anticipatory Customer Experience to help meet dogs and their parent's wellness needs.
• We make sure that, from box to bowl, all our dogs (and our customers) are having the best experience possible.
• This role will report to the Customer Experience Manager.
• While this is a remote position, we hold required quarterly in-person offsites in these areas.
• Responsibilities: Represent the Ollie brand voice to our current and prospective customers Deliver a memorable customer experience that helps to build long-term relationships with our pups and their pet parents Manage customer relationships across multiple channels, including emails, phones, our order management system, and more!
• Accurately track and monitor customer feedback and interactions Help drive initiatives to accomplish our CX Vision of creating a world-class genuinely kind customer experience.
• Develop and lead projects and initiatives that improve the Ollie experience in Canine Care and beyond!
• You leverage your knowledge and communication skills (written and oral) to provide the best answers to our pup parents’ many questions.

Benefits and Perks

• We want to create a world-class genuinely-kind anticipatory Customer Experience to help meet dogs and their parent's wellness needs.
• Previous experience in customer-centric roles (retail, food service, etc.) Experience with pets or health-foods preferred Experience with Gladly or a similar platform a plus Interest in working in a pet-friendly, fast-moving environment Benefits Competitive hourly salary and an annual bonus potential Sponsored 401k program with employer match up to 4% Comprehensive health coverage including medical, dental and vision Paid parental leave 1-week paw-ternity leave for new dog parents Ollie subscription for one dog Inspiring pack members!

Work Location and Schedule

This role is listed as Remote USA with location information shown as Remote USA. The employment type is Full Time.

About the Company

Ollie Pets is the organization connected with this listing. USA Jobs Today displays this opportunity for job discovery only, so applicants should verify company details, application instructions, and eligibility on the official employer website.