Customer Delivery Specialist – Payments

Job Overview

Hi, I'm Juhi Banerjee , your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.

We are looking for a Customer Delivery Specialist who will: Serve as the primary point of contact across Risk, Compliance, Product, Engineering, Customer Support, and Partner Success.

Job Description

Lead kickoff sessions, define requirements, guide customers through integration best practices, and support operational/underwriting readiness. Train partners on platform functionality, reporting tools, integration flows, and merchant lifecycle processes.

Build long-term trust and handoff customers to Customer Success once live. Occasional travel may be required.

Educate customers on the Forte and CSG Payments product suite, APIs, terminals, gateways, and platform functionality. Coordinate tickets to ensure timely resolution and customer satisfaction. Escalate tickets, as appropriate.

Contribute to process improvements, playbooks, and team enablement; mentor peers on complex customer scenarios. Is this opportunity right for you?

Proven success managing onboarding or implementation projects for ISVs, ISOs, government merchants, or enterprise merchants. Strong understanding of APIs, payment terminals, gateways, compliance frameworks, and payment operations.

Working knowledge of CRM tools (Salesforce, HubSpot), onboarding platforms, ticketing systems, and project management tools. Ability to translate complex payment workflows into clear customer guidance.

Key Responsibilities

• We are looking for a Customer Delivery Specialist who will: Serve as the primary point of contact across Risk, Compliance, Product, Engineering, Customer Support, and Partner Success.
• Lead kickoff sessions, define requirements, guide customers through integration best practices, and support operational/underwriting readiness.
• Build long-term trust and handoff customers to Customer Success once live.
• Actively participates in conference calls, training, business reviews as well as other activities with both internal and external clients to problem solve and implement solutions to ensure we meet and or exceed our client’s expectations for service and support.
• Working knowledge of CRM tools (Salesforce, HubSpot), onboarding platforms, ticketing systems, and project management tools.
• Excellent project management skills with the ability to manage multiple complex implementations simultaneously.
• You will not be penalized for redacting or removing this information.
• Our Story: CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most.

Required Skills and Qualifications

• Occasional travel may be required.
• We are looking for candidates who have: A bachelor’s degree in business, finance, or a related field 3-5 years of experience in payments, PayFac, merchant acquiring, fintech, or SaaS onboarding roles.
• Working knowledge of CRM tools (Salesforce, HubSpot), onboarding platforms, ticketing systems, and project management tools.
• Excellent project management skills with the ability to manage multiple complex implementations simultaneously.
• Experience with government, healthcare, utilities, recurring billing, marketplace, or moderate-risk verticals.
• Are proficient in English in a business environment.
• Actual salaries will vary based on factors including but not limited to geographical location and experience.
• Our Story: CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most.

Benefits and Perks

• CSGer Perks & Benefits Work from Home Employee Belonging Groups Healthcare: Dental, Medical, and Vision Paid Vacation, Volunteer, and Holiday Time Off And so much more!
• View More Benefits Please submit your application at csgi.com/careers.
• $46,202.54-$73,922.52 This role is eligible for a bonus opportunity.

Work Location and Schedule

This role is listed as Remote USA with location information shown as Remote USA. The employment type is Full Time.

About the Company

CSG is the organization connected with this listing. USA Jobs Today displays this opportunity for job discovery only, so applicants should verify company details, application instructions, and eligibility on the official employer website.