Customer Care Specialist II

Job Overview

Company Cox Automotive - USA Job Family Group Customer Care Group Job Profile Customer Care Specialist II Management Level Individual Contributor Flexible Work Option Hybrid - Ability to work remotely part of the week Travel % No Work Shift Day Compensation Hourly base pay rate is $18.

17 - $27. 31/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities.

Job Description

Position may be eligible for additional compensation that may include commission (annual, monthly, etc. ) and/or an incentive program.

We are seeking candidates based in the Cherryville, NC area; however, remote candidates outside of the local market will also be considered.

Applicants should be able to work effectively in a remote environment and collaborate with teams across multiple locations.

Mobility Fleet Operations is revolutionizing the industry with digital-first fleet solutions connecting fleets with maintenance experts, using data-driven technology via an automated marketplace of service providers & propretiary fleet technology.

The Customer Care Specialist II has a responsibility to ensure that the overall customer experience is “best in class. ” This is the be accomplished by the execution of the outlined processes within the work instructions with proficiency and enthusiasm.

The Customer Care Specialist II will demonstrate active listening skills to ensure that the customer’s needs are met and exceeding customer and company expectations. PRIMARY DUTIES/KEY RESPONSIBILITES Field a high volume of inbound calls.

Key Responsibilities

• Company Cox Automotive - USA Job Family Group Customer Care Group Job Profile Customer Care Specialist II Management Level Individual Contributor Flexible Work Option Hybrid - Ability to work remotely part of the week Travel % No Work Shift Day Compensation Hourly base pay rate is $18.17 - $27.31/hour.
• Fleet Operations is Cox Automotive Mobility’s centralized Maintenance Management division; designed for fleets, operators and teams who need an on-demand service solution, data driven insights, and a team of fleet experts to support them so they can focus on their core business.
• The Customer Care Specialist II has a responsibility to ensure that the overall customer experience is “best in class.” This is the be accomplished by the execution of the outlined processes within the work instructions with proficiency and enthusiasm.
• PRIMARY DUTIES/KEY RESPONSIBILITES Field a high volume of inbound calls.
• Timely and accurate documentation and notation in all systems regarding each customer contact Originating all new transactions, (via inbound and outbound calls), regarding preventative maintenance, as well as immediate and scheduled service and repairs Assign service requests to the respective market for Dispatching Coordinating towing of customer units when necessary Scheduling outside vendors when an emergency breakdown is called in Continuously develop and improve company capabilities in the area of Dispatching Be professional and establish positive customer rapport, encouraging repeat business Additional duties and special projects as assigned Education, Experience, and Qualifications Associate degree or high school diploma and two (2) years of equivalent experience 2+ years’ experience in a call center environment Knowledge of Microsoft Office Suite Ability to work independently and collaboratively within a team environment Able to multi-task and meet tight deadlines Excellent problem-solving skills Must hold a valid driver’s license Highly organized with exceptional follow-through abilities Core Competencies Critical to success in this role The candidate should have a strong foundation customer service skills.
• Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox.

Required Skills and Qualifications

• The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities.
• The Customer Care Specialist II has a responsibility to ensure that the overall customer experience is “best in class.” This is the be accomplished by the execution of the outlined processes within the work instructions with proficiency and enthusiasm.
• The Customer Care Specialist II will demonstrate active listening skills to ensure that the customer’s needs are met and exceeding customer and company expectations.
• Timely and accurate documentation and notation in all systems regarding each customer contact Originating all new transactions, (via inbound and outbound calls), regarding preventative maintenance, as well as immediate and scheduled service and repairs Assign service requests to the respective market for Dispatching Coordinating towing of customer units when necessary Scheduling outside vendors when an emergency breakdown is called in Continuously develop and improve company capabilities in the area of Dispatching Be professional and establish positive customer rapport, encouraging repeat business Additional duties and special projects as assigned Education, Experience, and Qualifications Associate degree or high school diploma and two (2) years of equivalent experience 2+ years’ experience in a call center environment Knowledge of Microsoft Office Suite Ability to work independently and collaboratively within a team environment Able to multi-task and meet tight deadlines Excellent problem-solving skills Must hold a valid driver’s license Highly organized with exceptional follow-through abilities Core Competencies Critical to success in this role The candidate should have a strong foundation customer service skills.
• About Us Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars.
• EOE, including disability/vets Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

Benefits and Perks

• Benefits Employees are eligible to receive a minimum of 6.67 hours of paid time off every month and seven paid holidays throughout the calendar year.
• Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).
• For more details on what benefits you may be offered, visit our benefits page.

Work Location and Schedule

This role is listed as Remote USA with location information shown as Remote USA. The employment type is Full Time.

About the Company

Cox Enterprises is the organization connected with this listing. USA Jobs Today displays this opportunity for job discovery only, so applicants should verify company details, application instructions, and eligibility on the official employer website.