CPC Processor I Customer Support

Job Overview

Datavant is the data collaboration platform trusted for healthcare.

Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies.

Job Description

By joining Datavant today, you’re stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare. You will: Flexible Schedule: Exact shift times will be determined based on business needs, with 8.

5-hour shifts scheduled between 8:00 AM and 9:00 PM EST . Answer and conduct business on the telephone while maintaining excellent Customer Service.

This includes: 100% Answering release of information related telephone calls and inquiries accurately and timely. Review, research, resolve and respond to inquiries that are received via telephone, email or written correspondence.

Document all calls, inquiries and resolution in detail in appropriate areas of our software systems. Follow all department and/or site specific processes and procedures accordingly.

Meet and maintain the department’s productivity and quality assurance expectations. Responsible for following all company policies and procedures as posted or communicated by management.

Maintain confidentiality by keeping all information seen and heard within the boundaries of the role in the strictest confidence.

Key Responsibilities

• From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health.
• You will: Flexible Schedule: Exact shift times will be determined based on business needs, with 8.5-hour shifts scheduled between 8:00 AM and 9:00 PM EST .
• Responsible for following all company policies and procedures as posted or communicated by management.
• Maintains a high level of professionalism and good rapport with co-workers and members of management Maintain open lines of communication with other employees and members of management in regards to any problems, complaints, incidents, etc.
• Performs other duties as assigned.
• Pay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role.
• Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.
• At the end of this application, you will find a set of voluntary demographic questions.

Required Skills and Qualifications

• Pay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role.

Work Location and Schedule

This role is listed as Remote USA with location information shown as Remote USA. The employment type is Full Time.

About the Company

Datavant is the organization connected with this listing. USA Jobs Today displays this opportunity for job discovery only, so applicants should verify company details, application instructions, and eligibility on the official employer website.