Conversation Design Intern (Customer Success)

Job Overview

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center.

Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster.

Job Description

Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more.

Our leadership also includes CEO, Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform, and co-founder, Tim Shi, an early member of Open AI. Join us on this thrilling journey to revolutionize the workforce with AI.

The future of work is here, and it's at Cresta.

About the role: As part of Cresta's Conversation Design team, you will assist in designing high quality AI conversation models that offer real-time coaching and assistance for our customers' contact center agents, and designing conversational experiences for virtual agents for both voice and chat.

Key Responsibilities

• Our leadership also includes CEO, Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform, and co-founder, Tim Shi, an early member of Open AI.Join us on this thrilling journey to revolutionize the workforce with AI.
• The future of work is here, and it's at Cresta.About the role: As part of Cresta's Conversation Design team, you will assist in designing high quality AI conversation models that offer real-time coaching and assistance for our customers' contact center agents, and designing conversational experiences for virtual agents for both voice and chat.
• The role is highly collaborative and will require that you work closely with cross-functional team members from Machine Learning, Data Science, Program Management, Customer Success, Product Leadership, and Engineering.
• You may also work directly with customers to get alignment on our overall solution design and to enable customers to build their own models using Cresta Opera, our proprietary self-service tool.
• Responsibilities: Assist with all stages of our AI Delivery projects - designing, building, deploying, and tuning AI solutions for multiple customers.
• Collaborate with internal and external stakeholders to design and build solutions that help customers achieve their business objectives using Cresta's AI product suite.
• Lead model maintenance efforts to ensure that Cresta's AI models continue to meet our quality standards.

Required Skills and Qualifications

• The future of work is here, and it's at Cresta.About the role: As part of Cresta's Conversation Design team, you will assist in designing high quality AI conversation models that offer real-time coaching and assistance for our customers' contact center agents, and designing conversational experiences for virtual agents for both voice and chat.
• Qualifications We Value: Strong communication skills (verbal and written).
• Desire to work in a fast-paced environment with the opportunity to learn and develop a wide range of skills.
• General knowledge of Conversational AI and natural language processing models.
• Experience working with Python is a plus.
• Experience working any bot design platform is a plusThis posting will be used to fill a newly-created role.

Work Location and Schedule

This role is listed as Remote USA with location information shown as Remote USA. The employment type is Intern.

About the Company

Cresta is the organization connected with this listing. USAJobs.Today displays this opportunity for job discovery only, so applicants should verify company details, application instructions, and eligibility on the official employer website.