Client Success Manager

Job Overview

At Claritev, we pride ourselves on being a dynamic team of innovative professionals. Our purpose is simple - we strive to bend the cost curve in healthcare for all.

Our dedication to service excellence extends to all our stakeholders – internal and external - driving us to consistently exceed expectations.

Job Description

We are intentionally bold, we foster innovation, we nurture accountability, we champion diversity, and empower each other to illuminate our collective potential.

Be part of our amazing transformational journey as we optimize the opportunity towards becoming a leading technology, data, and innovation voice in healthcare. Onward and Upward!!!

This role will assist in managing client relationships, driving product adoption, and ensuring that clients achieve their desired outcomes through our technology solutions.

This role requires a basic understanding of the healthcare payor industry, strong communication skills, and a proactive approach to learning and problem-solving. JOB ROLES AND RESPONSIBILITIES: 1.

Client Support: Assist in building and maintaining strong relationships with key stakeholders at healthcare payor and provider organizations. 2.

Onboarding and Training: Support the onboarding process for new clients, helping to ensure they are effectively trained and equipped to use our products and services. 3.

Key Responsibilities

• Be part of our amazing transformational journey as we optimize the opportunity towards becoming a leading technology, data, and innovation voice in healthcare.
• JOB SUMMARY: The Client Success Manager I will support the Client Success team in ensuring the success and satisfaction of our healthcare payor clients.
• JOB ROLES AND RESPONSIBILITIES: 1.
• Client Support: Assist in building and maintaining strong relationships with key stakeholders at healthcare payor and provider organizations.
• Onboarding and Training: Support the onboarding process for new clients, helping to ensure they are effectively trained and equipped to use our products and services.
• Product Adoption: Help drive the adoption and utilization of our technology solutions, providing ongoing support and guidance to clients.
• The position responsibilities outlined above are in no way to be construed as all encompassing.
• Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

Required Skills and Qualifications

• This role requires a basic understanding of the healthcare payor industry, strong communication skills, and a proactive approach to learning and problem-solving.
• Continuous Improvement: Contribute to the identification and implementation of best practices for client success, helping to develop processes and tools that enhance the client experience.
• Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
• JOB SCOPE: The Client Success Manager must be strategic in managing their block of business.
• An incumbent must also understand and exceed the expectations of the client in their partnership with the Company and initiate improvements to better service the client.
• An incumbent must deliver effective and organized presentations in order to increase the Company's revenue from new or existing clients.
• Qualifications JOB REQUIREMENTS (Education, Experience, and Training): * Education: Bachelor's degree in Business, Healthcare Administration, clinical degree or a related field.
• Experience: 2-4 years of experience in client success, account management, or a related role within the healthcare payor or technology industry.

Benefits and Perks

• BENEFITS We realize that our employees are instrumental to our success, and we reward them accordingly with very competitive compensation and benefits packages, an incentive bonus program, as well as recognition and awards programs.
• Your benefits will include: Medical, dental and vision coverage with low deductible & copay Life insurance Short and long-term disability Paid Parental Leave 401(k) + match Employee Stock Purchase Plan Generous Paid Time Off – accrued based on years of service WA Candidates: the accrual rate is 4.61 hours every other week for the first two years of tenure before increasing with additional years of service 10 paid company holidays Tuition reimbursement Flexible Spending Account Employee Assistance Program Summer Hours Sick time benefits – for eligible employees, one hour of sick time for every 30 hours worked, up to a maximum accrual of 40 hours per calendar year, unless the laws of the state in which the employee is located provide for more generous sick time benefits COMPENSATION The salary range for this position is $89k to $120k.
• Specific offers take into account a candidate’s education, experience and skills, as well as the candidate’s work location and internal equity.
• This position is also eligible for health insurance, 401k and bonus opportunity.

Work Location and Schedule

This role is listed as Remote USA with location information shown as Remote USA. The employment type is Full Time.

About the Company

Claritev is the organization connected with this listing. USA Jobs Today displays this opportunity for job discovery only, so applicants should verify company details, application instructions, and eligibility on the official employer website.