Call Center Supervisor

Job Overview

Datavant is the data collaboration platform trusted for healthcare.

Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies.

Job Description

By joining Datavant today, you’re stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare.

This position trains customer service associates and develops and implements policies and procedures to ensure customer satisfaction. You will: Plan, prepare, and devise work schedules, according to budget, call volume and production needs.

Assess all aspects of the current customer service model for potential opportunities for service efficiencies and quality enhancements.

Manage difficult customer situations and solicit customer feedback for process improvement. Track incoming and outgoing calls in order to provide data to upper management, allowing for implementation of necessary changes.

Develop short and long term strategies to improve morale. Monitor individual and department results to address potential productivity and customer concerns.

Key Responsibilities

• From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health.
• This position serves as a working supervisor with oversight and management of all call center associates and functions as they relate to maintaining quality of HealthPort services and continued profitability of the company.
• You will: Plan, prepare, and devise work schedules, according to budget, call volume and production needs.
• Manage difficult customer situations and solicit customer feedback for process improvement.
• Track incoming and outgoing calls in order to provide data to upper management, allowing for implementation of necessary changes.
• Communicate with management regarding creative concepts and objectives, which may benefit the company.
• What you will bring to the table: Must have at least 2 years supervisory or management experience in a call center or customer oriented environment, preferably with a mid to large customer service team.
• Experience with Microsoft Office Suite or similar tools Proven organizational skills Effective verbal, written and interpersonal communication skills Ability to work with others and be extremely team oriented Ability to sustain continuous pressure, withstand conflicting requirements Proficient time management, problem solving and analytical skills Must be able to work effectively in a fast paced environment Ability to work professionally, effectively, and efficiently in a team environment with customers, management and co-workers.

Required Skills and Qualifications

• Assist with appraising performance, addressing complaints and resolving problems Ensures each associate in call center has the skills and knowledge necessary to provide excellent consumer service.
• What you will bring to the table: Must have at least 2 years supervisory or management experience in a call center or customer oriented environment, preferably with a mid to large customer service team.
• Experience with Microsoft Office Suite or similar tools Proven organizational skills Effective verbal, written and interpersonal communication skills Ability to work with others and be extremely team oriented Ability to sustain continuous pressure, withstand conflicting requirements Proficient time management, problem solving and analytical skills Must be able to work effectively in a fast paced environment Ability to work professionally, effectively, and efficiently in a team environment with customers, management and co-workers.
• Bachelor’s degree or equivalent experience OR an Associate's degree and 4 years supervisory or management experience in a call center or customer oriented environment We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive.
• Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job.

Benefits and Perks

• Assist with development and implementation of other programs that benefit the organization and its customers.
• Communicate with management regarding creative concepts and objectives, which may benefit the company.

Work Location and Schedule

This role is listed as Remote USA with location information shown as Remote USA. The employment type is Full Time.

About the Company

Datavant is the organization connected with this listing. USA Jobs Today displays this opportunity for job discovery only, so applicants should verify company details, application instructions, and eligibility on the official employer website.