Billing Operations Lead

Job Overview

We're transforming the grocery industry At Instacart , we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together.

Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community.

Job Description

Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.

Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work.

Learn more about our flexible approach to where we work. This is a remote role that may be performed from any U. S. State except California, Connecticut, New Jersey, New York, and Washington.

This role serves as the operational and strategic anchor for the billing team, partnering closely with Finance, BD, Financial Systems, Legal, Product, and Engineering to drive accuracy, scalability, and continuous improvement.

Key Responsibilities

• Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community.
• We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.
• Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward.
• Our employees have the flexibility to choose where they do their best work-whether it’s from home, an office, or your favorite coffee shop-while staying connected and building community through regular in-person events.
• Why this role is on the menu The Billing Operations Lead oversees and optimizes the end-to-end billing lifecycle across all Instacart Marketplace retailers, ensuring accurate invoicing, compliance with financial controls, and timely month-end close.
• Billing system enhancements, integrations, and automation opportunities are scoped and delivered in partnership with Product and Engineering, reducing manual workload and improving operational scalability.
• Internal controls, audit requirements, and contractual billing terms are enforced, with junior team members mentored and billing operations scaled to support Instacart's growth.
• 2+ years leading cross-functional billing or quote-to-cash projects as an individual contributor, from requirements through UAT and launch.

Required Skills and Qualifications

• The ideal candidate brings deep billing operations experience, strong analytical ability, and a bias for operational excellence - someone equally comfortable mentoring junior team members as they are collaborating with cross-functional stakeholders to scope system enhancements and automation opportunities.
• The secret ingredients we're looking for Must-have pantry staples (Minimum Qualifications) Bachelor’s degree in Accounting, Finance, Information Systems, or related field, or equivalent practical experience.
• 5+ years of experience in Billing Operations, Order-to-Cash, or Accounts Receivable within technology, ecommerce, marketplace, or subscription/SaaS environments.
• Hands-on experience with Salesforce CPQ and at least one billing platform (e.g., Zuora, Chargebee, Stripe Billing) plus one ERP (e.g., NetSuite, SAP, Oracle).
• Working knowledge of billing controls, SOX requirements, and revenue considerations (e.g., ASC 606) as they apply to invoicing, credits, and adjustments.
• Optional garnishes (Preferred Qualifications) Demonstrated success leveraging data modeling tools such as Alteryx to automate billing processes.
• Offers may vary based on many factors, such as candidate experience and skills required for the role.

Benefits and Perks

• #LI-Remote Instacart provides highly market-competitive compensation and benefits in each location where our employees work.
• Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants.
• Please read more about our benefits offerings here .

Work Location and Schedule

This role is listed as Remote USA with location information shown as Remote USA. The employment type is Full Time.

About the Company

Instacart is the organization connected with this listing. USA Jobs Today displays this opportunity for job discovery only, so applicants should verify company details, application instructions, and eligibility on the official employer website.