Associate Director – Customer Growth Partner (Healthcare and Life Sciences)

Job Overview

Company We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight.

We work at scale - across all devices and digital mediums, and our people exist everywhere in the world (18000+ experts across 28 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues.

Job Description

That is where you come in!

Role Summary The Customer Growth Partner (CGP) owns the overall client engagement and serves as the primary contact for the client relationship, setting direction, shaping the relationship “north star”, and driving client relationship development and growth.

Key Responsibilities Client Relationship Ownership & Growth Owns the overall engagement with the client and act as the primary contact for the relationship. Drives account expansion and diversification across stakeholders, LoBs, and other BUs.

Account Financial Stewardship (Cross-LoBs / Cross-BUs) Is accountable for account budgeting and financials across Project BUs and LoBs, consolidating inputs and steering toward targets.

Commercial & Contractual Oversight Oversees account-wide legal and contractual aspects such as MSAs, NDAs, and Rate Cards, ensuring consistency across engagements.

Key Responsibilities

• We build products, services, and experiences that inspire, excite, and delight.
• The CGP is the owner and key contact person for the client, and accounts for P&L across Lines of Businesses (LoBs), Business Units (BUs) delivering in that account, orchestrating governance and collaboration on Nagarro’s side to ensure seamless client experience.
• Key Responsibilities Client Relationship Ownership & Growth Owns the overall engagement with the client and act as the primary contact for the relationship.
• Aligns account objectives to BU strategy in collaboration with BU / LoBs and KAM (Key Account Management) leadership.
• Maintains forecast accuracy by consolidating and updating account-level revenue/margin inputs according to the account-management cadence.
• Governance, Rhythm of Business, and Account Management Discipline Executes and continuously improves account governance and management discipline via defined processes/frameworks and reporting cadence.
• Orchestration Across Delivery & Specializations (CGP-CCS tandem) Coordinates across LoBs/BUs so client messaging, pricing, and governance are consistent, while LoBs owns specialized delivery (CCS – Custodian of Customer Success driven) and SOW execution within the scope.
• Enables a seamless client experience by connecting the right internal stakeholders and ensuring alignment between relationship goals and delivery execution.

Required Skills and Qualifications

• We build products, services, and experiences that inspire, excite, and delight.
• The CGP is the owner and key contact person for the client, and accounts for P&L across Lines of Businesses (LoBs), Business Units (BUs) delivering in that account, orchestrating governance and collaboration on Nagarro’s side to ensure seamless client experience.
• Enables a seamless client experience by connecting the right internal stakeholders and ensuring alignment between relationship goals and delivery execution.
• Qualifications 6 to 12 years of proven experience in strategic account management / client partnering / growth leadership in a professional services or consulting context.
• Strong commercial acumen: experience with account financials, forecasting discipline, and executive-level reporting.
• Working knowledge of contractual constructs (e.g., MSAs/NDAs/rate cards) and comfortable partnering with legal/procurement stakeholders.
• Geo-proximity / willingness to travel or engage closely with the client context as required by the account.
• Preferred / Nice-to-Have Qualifications Experience in PSH related domains / specializations and regulated delivery environments.

Work Location and Schedule

This role is listed as Remote USA with location information shown as Remote USA. The employment type is Full Time.

About the Company

Nagarro is the organization connected with this listing. USA Jobs Today displays this opportunity for job discovery only, so applicants should verify company details, application instructions, and eligibility on the official employer website.