Associate Credentialing Team Lead

Job Overview

Who are we and why should you join us? BetterHelp is on a mission to remove the traditional barriers to therapy and make mental health care more accessible to everyone.

Founded in 2013, we are now the world’s largest online therapy service, providing affordable and convenient therapy across the globe.

Job Description

Our network of over 30,000 licensed therapists has helped millions of people take ownership of their mental health and change their lives forever.

And we’re not stopping there – as the unmet need for mental health services continues to grow, BetterHelp is committed to being part of the solution.

And as a mental health company, we take employee mental health just as seriously as we do our mission. We deeply invest in our team’s well-being and professional development, because we know that business and individual growth go hand-in-hand.

At BetterHelp, you’ll carve your own path, make an immediate impact, and be challenged every day – with a supportive community behind you the whole way. What are we looking for?

This role coordinates the organization's scheduled Credentialing Committee meetings, typically held one to two times per month, as well as ad hoc and appeal committee meetings as needed, ensuring timely, accurate, and compliant review of complex provider cases across our national behavioral health network.

Key Responsibilities

• As the Associate Credentialing Team Lead at BetterHelp, you’ll join a diverse team of licensed clinicians, engineers, product pros, creatives, marketers, and business leaders who share a passion for expanding access to therapy.
• At BetterHelp, you’ll carve your own path, make an immediate impact, and be challenged every day – with a supportive community behind you the whole way.
• The Associate Team Lead, Credentialing Committee is responsible for coordinating and supporting the organization's credentialing committee operations for flagged provider credentialing and recredentialing files requiring committee review, escalation, or additional investigation.
• The Associate Team Lead serves as a subject matter expert on NCQA credentialing standards, committee processes, and accreditation requirements while providing day-to-day guidance to credentialing specialists and supporting quality oversight, workflow coordination, and continuous process improvement for committee-bound cases.
• Team Leadership & Quality Oversight Provide day-to-day guidance, coaching, and support to credentialing specialists and contractors.
• Support onboarding, training, and ongoing development of credentialing team members.
• Stakeholder Collaboration Partner with Provider Operations, Compliance, Leadership, Legal, and the Credentialing Department to support credentialing committee activities.
• Support delegated credentialing activities and respond to internal and external audit requests.

Required Skills and Qualifications

• Requirements 3+ years of experience in provider credentialing within a healthcare or behavioral health organization.
• 1+ years of experience leading credentialing committee meetings Experience supporting credentialing committee processes and provider file review.
• Working knowledge of NCQA credentialing standards, accreditation requirements, and primary source verification.
• Experience mentoring or providing guidance to team members in an operational environment.
• Strong organizational, analytical, problem-solving, and communication skills.
• Experience working with credentialing software and provider data management systems.
• Preferred Experience in a national or multi-state provider organization.
• Experience supporting accreditation or regulatory audits.

Benefits and Perks

• Skills & Competencies Operational leadership and team collaboration Credentialing committee coordination and governance Knowledge of NCQA standards and regulatory compliance Quality assurance and documentation management Process improvement and workflow optimization Strong attention to detail and organizational skills Effective communication and stakeholder management Ability to prioritize multiple deadlines in a fast-paced, growth-oriented environment Critical thinking and sound judgment when reviewing provider credentialing cases Benefits Remote work with regular in-person bonding experiences sponsored by the company Competitive compensation Holistic perks program (including free therapy, employee wellness, and more) Excellent health, dental, and vision coverage 401k benefits with employer matching contribution The chance to build something that changes lives – and that people love Any piece of hardware or software that will make you happy and productive An awesome community of co-workers The base salary range for this position is $65,000-$75,000.
• In addition to the base salary, this position is eligible for a performance bonus and the extensive benefits listed here (subject to eligibility requirements): Teladoc Health Benefits 2026 .

Work Location and Schedule

This role is listed as Remote USA with location information shown as Remote USA. The employment type is Full Time.

About the Company

BetterHelp is the organization connected with this listing. USA Jobs Today displays this opportunity for job discovery only, so applicants should verify company details, application instructions, and eligibility on the official employer website.