Application Support Engineer

Job Overview

Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage.

Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel.

Job Description

Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today.

Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta. About the role: Schedule: Monday- Friday 8 - 5 with hour lunch w/ a rotating weeking with 3 others.

This role is ideal for individuals who enjoy solving complex technical challenges, assisting customers, and serving as a crucial link between our customers and product development.

What You'll Do: Technical Issue Resolution: Investigate, diagnose, and resolve intricate technical issues related to API integrations, databases, servers, microservice performance, web hosting, telephony and network technologies, and containerized applications.

Key Responsibilities

• The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.
• Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia.
• Cresta’s leadership includes some of the leading minds in AI today.
• Our CEO, Ping Wu , founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.
• Come build that future at Cresta.
• We are seeking a highly motivated and technically proficient Application Support Engineer to join our growing Customer Success team.
• You will be instrumental in ensuring a smooth and successful customer experience by transforming complex issues into clear, actionable solutions.
• Customer Advocacy: Serve as the primary technical point of contact for customer inquiries, providing clear, concise, and empathetic communication via email and our support portal.

Required Skills and Qualifications

• Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage.
• The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.
• Our CEO, Ping Wu , founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.
• We are seeking a highly motivated and technically proficient Application Support Engineer to join our growing Customer Success team.
• You will be instrumental in ensuring a smooth and successful customer experience by transforming complex issues into clear, actionable solutions.
• Knowledge Management: Create and maintain comprehensive documentation, FAQs, and knowledge base articles to empower both customers and internal teams.
• Product Expertise: Develop deep product knowledge, understanding architecture, functionality, and common use cases.
• Process Improvement: Identify recurring issues and contribute to process enhancements that improve the customer support experience and product quality.

Benefits and Perks

• Bonus Points If You Have: Experience managing or integrating SaaS applications or CCaaS platforms (e.g., Avaya, Five9, Genesys) and telephony infrastructure.
• Perks & Benefits: We offer a comprehensive and people-first benefits package to support you at work and in life: Comprehensive medical, dental, and vision coverage with plans to fit you and your family Flexible PTO to take the time you need, when you need it Paid parental leave for all new parents welcoming a new child Retirement savings plan to help you plan for the future Remote work setup budget to help you create a productive home office Monthly wellness and communication stipend to keep you connected and balanced In-office meal program and commuter benefits provided for onsite employees Compensation at Cresta: Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people.
• Salary Range: $90,000–$105,000K base + Bonus + Offers Equity ***We are hiring for multiple levels for this role so base salary will be determined based on level of experience*** We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers.

Work Location and Schedule

This role is listed as Remote USA with location information shown as Remote USA. The employment type is Full Time.

About the Company

Cresta is the organization connected with this listing. USA Jobs Today displays this opportunity for job discovery only, so applicants should verify company details, application instructions, and eligibility on the official employer website.