AI Success Manager

Job Overview

Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage.

Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel.

Job Description

Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today.

Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.

This is a highly strategic, technology-centric & consultative role focused on evolving how organizations leverage AI to drive improved performance. This role includes driving adoption, usage, and value realization.

Key Responsibilities

• The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.
• Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia.
• Cresta’s leadership includes some of the leading minds in AI today.
• Our CEO, Ping Wu , founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.
• Come build that future at Cresta.
• About the Role: As an AI Success Manager, you will partner with Fortune 500 customers to translate AI capabilities, drive product adoption, and measure business outcomes.
• Your focus will be defining success frameworks, using Cresta’s products to drive value and change, and consulting/executing on process change management.
• You will operate as a hybrid of strategy consultant, AI product expert, and account owner - working across executives, operations leaders, technical teams, and contact center personnel to achieve these goals.

Required Skills and Qualifications

• Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage.
• The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.
• Our CEO, Ping Wu , founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.
• We’re Looking For Someone Who: Has 2–7+ years of experience in management consulting, customer-facing strategy + execution roles, or similar environments (SaaS experience is a plus, not a requirement) Thinks in frameworks and systems, not just tasks-able to break down ambiguous problems and drive structured solutions Enjoys identifying and owning problems all the way through to solutions, and creating best practices along the way Connects technical capabilities to real business outcomes, not just feature usage Is comfortable operating in a technical environment (data analysis, SaaS configuration, AI tool usage) without needing to be an engineer Has strong executive communication skills and can influence stakeholders across levels Thrives in ambiguity and is excited about how AI will reshape customer workflows over the next 1–2 years Is willing to travel (~25%) and work across time zones Perks & Benefits: We offer a comprehensive and people-first benefits package to support you at work and in life: Comprehensive medical, dental, and vision coverage with plans to fit you and your family Flexible PTO to take the time you need, when you need it Paid parental leave for all new parents welcoming a new child Retirement savings plan to help you plan for the future Remote work setup budget to help you create a productive home office Monthly wellness and communication stipend to keep you connected and balanced In-office meal program and commuter benefits provided for onsite employees Compensation at Cresta: Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people.
• We’re hiring across multiple levels, and compensation will be determined based on experience, skill set, and geographic location.

Benefits and Perks

• We’re Looking For Someone Who: Has 2–7+ years of experience in management consulting, customer-facing strategy + execution roles, or similar environments (SaaS experience is a plus, not a requirement) Thinks in frameworks and systems, not just tasks-able to break down ambiguous problems and drive structured solutions Enjoys identifying and owning problems all the way through to solutions, and creating best practices along the way Connects technical capabilities to real business outcomes, not just feature usage Is comfortable operating in a technical environment (data analysis, SaaS configuration, AI tool usage) without needing to be an engineer Has strong executive communication skills and can influence stakeholders across levels Thrives in ambiguity and is excited about how AI will reshape customer workflows over the next 1–2 years Is willing to travel (~25%) and work across time zones Perks & Benefits: We offer a comprehensive and people-first benefits package to support you at work and in life: Comprehensive medical, dental, and vision coverage with plans to fit you and your family Flexible PTO to take the time you need, when you need it Paid parental leave for all new parents welcoming a new child Retirement savings plan to help you plan for the future Remote work setup budget to help you create a productive home office Monthly wellness and communication stipend to keep you connected and balanced In-office meal program and commuter benefits provided for onsite employees Compensation at Cresta: Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people.
• OTE Range: $130,000–$215,000 + Offers Equity This role includes bonus eligibility, with additional earning potential based on performance.

Work Location and Schedule

This role is listed as Remote USA with location information shown as Remote USA. The employment type is Full Time.

About the Company

Cresta is the organization connected with this listing. USA Jobs Today displays this opportunity for job discovery only, so applicants should verify company details, application instructions, and eligibility on the official employer website.