AI Engagement Manager

Job Overview

We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together.

Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community.

Job Description

Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.

Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work.

Learn more about our flexible approach to where we work.

Overview The Enterprise AI Pod is a forward-deployed, field-first unit within Instacart's Enterprise Solutions team - purpose-built to take the Instacart Intelligence Platform to market with B2B retail and CPG partners.

This is an orchestration role, not a commercial one; success is measured by getting partners to value, not by signings or P&L.

Key Responsibilities

• Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community.
• We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.
• Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward.
• Our employees have the flexibility to choose where they do their best work-whether it’s from home, an office, or your favorite coffee shop-while staying connected and building community through regular in-person events.
• As the AI Engagement Manager, you are the operational backbone of the engagement - the person who makes complex, multi-stakeholder AI engagements actually move.
• You own the partner relationship from discovery through workflow adoption, hold the team accountable to delivery, and serve as the primary bridge between field execution and R&D - all while managing multiple engagements simultaneously in an environment where the playbook is still being written.
• Drive requirements and delivery precision.
• You oversee the testing and feedback loops that ensure the platform is performing against real partner workflows, track adoption progress, and stay on top of the change management work that determines whether a deployment becomes a lasting behavior change.

Required Skills and Qualifications

• About You Minimum Qualifications 8+ years in technical project management, enterprise engagement management, or a related field - with a track record of delivering complex, multi-stakeholder technical programs end to end to external enterprise clientele.
• Demonstrated experience managing programs across the full software development lifecycle - from requirements definition and scoping through build, test, and launch - including the ability to identify and manage risk, develop detailed work plans, and allocate resources across concurrent workstreams.
• Experience building and maintaining engagement cost models - tracking resource utilization, time allocation, and cost inputs across concurrent programs and translating those into cost/benefit analysis that informs business and deal-level decisions.
• Exceptional communication, organizational, and time management skills, paired with a sharp attention to both details and overarching project objectives.
• Bachelor's degree in Technology, Engineering, Business, or related field, or equivalent practical experience.
• Preferred Qualifications Experience managing AI, data platform, or systems integration deployments at enterprise scale.
• Experience working at the intersection of engineering, product, and commercial teams.
• Offers may vary based on many factors, such as candidate experience and skills required for the role.

Benefits and Perks

• Surface cost/benefit signals to inform prioritization and go/no-go decisions on new engagements.
• Experience building and maintaining engagement cost models - tracking resource utilization, time allocation, and cost inputs across concurrent programs and translating those into cost/benefit analysis that informs business and deal-level decisions.
• #LI-Remote Instacart provides highly market-competitive compensation and benefits in each location where our employees work.
• Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants.
• Please rea d more about our benefits offerings here .

Work Location and Schedule

This role is listed as Remote USA with location information shown as Remote USA. The employment type is Full Time.

About the Company

Instacart is the organization connected with this listing. USA Jobs Today displays this opportunity for job discovery only, so applicants should verify company details, application instructions, and eligibility on the official employer website.