Account Manager II

Job Overview

com As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together.

If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

Job Description

Acts as a single point of client contact to coordinate resolution of service incidents and escalation of technical issues.

Collaborates with sales and support groups to demonstrate value of support offering to clients and referral partners and identify opportunities for expanded support business. At this time, we are unable to offer visa sponsorship for this position.

Candidates must be legally authorized to work for any employer in the United States (or applicable country) on a full-time basis without the need for current or future immigration sponsorship. What Part Will You Play?

Key Responsibilities

• .com As the world works and lives faster, FIS is leading the way.
• Summary of This Role Plans and oversees enterprise-level support and service activities for company products and services for a designated client or group of clients and referral partners.
• Ensures quality service and operational performance within the parameters of program and delivery standards.
• Develops client relationship and understanding of client business and product installations to identify service needs, plan service delivery and drive use of proactive service and support mechanisms to increase client revenue, satisfaction, and profitability.
• Collaborates with sales and support groups to demonstrate value of support offering to clients and referral partners and identify opportunities for expanded support business.
• Is responsible and accountable for the totality of client relationship as well as referral partner relationship for assigned accounts; all Business Partnerships products and services including Payroll Card, Earned Wage Access, Digital Tips, and Incentive and Disbursement solutions.
• Ensures the appropriate support and service activities are provided for company products and services for clients of varying sizes.
• On call 24 hours a day, 7 days a week, and responds appropriately to ensure FIS support groups respond and react accordingly and with empathy to the client impact.

Required Skills and Qualifications

• Candidates must be legally authorized to work for any employer in the United States (or applicable country) on a full-time basis without the need for current or future immigration sponsorship.
• (Client Management) Acts as the client advocate in the Client Business Review from a strategic direction based on experience and trends.
• Minimum Qualifications Bachelor's Degree Relevant Experience or Degree in: Degree in Finance, Marketing, Business, etc.; Combination of relevant training and/ or experience in lieu of degree Typically Minimum 8 Years Relevant Exp Experience in client facing roles and/or financial industry.
• What Are Our Desired Skills and Capabilities?
• Skills / Knowledge - Having broad expertise or unique knowledge, uses skills to contribute to development of company objectives and principles and to achieve goals in creative and effective ways.
• Having ownership of a function, account or matrix management responsibilities, uses knowledge to ensure success, strengthen relationships, expand the business, and lead matrix teams on complex projects.
• Communication Skills - Oral and written.
• Collaboration Skills - Collaborate with internal and external audiences to solve problems.

Benefits and Perks

• At FIS, we offer you: A voice in the future of fintech Always-on learning and development Collaborative work environment Opportunities to give back Competitive salary and benefits Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients.

Work Location and Schedule

This role is listed as Remote USA with location information shown as Remote USA. The employment type is Full Time.

About the Company

FIS Capital Markets is the organization connected with this listing. USA Jobs Today displays this opportunity for job discovery only, so applicants should verify company details, application instructions, and eligibility on the official employer website.