Sr Services Manager 2 – Customer Service Management

Job Overview

Summary The Aero Services Customer Service Leader will serve as the liaison between internal/external organizations and for an assigned customer portfolio, own the customer relationship, care for customer operations wing to wing, and directly contribute to the overall P&L business strategy.

Essential Responsibilities: Foster and develop strong relationships with customers as the single point of contact caring for customer operations Manage customer communication and relationships Responsible for customer portfolio and assigned P&L Revenue, Margin, & Cash growth Establish contact to provide on-going project management, technical, and business support to assigned customers Develop and own site customer communication plan, coordinate regular GE/Customer reviews to review existing and new GE products/services that could provide value for the customer Oversee warranty and applicable commercial considerations including concessions as they arise balancing benefit outcomes for the customer and GE Develop outage scope and lead communicating scope HOM to FieldCore Responsible for outage/non-outage parts planning including requests for quotes, providing quotes to customers, placing/managing parts orders Lead/Manage safe outage planning, execution, and processing of Change Orders Lead direction for all emergent/forced outage resolution Lead wing to wing outage execution via organizing pre-outage, post-outage and outage milestone meetings to deliver desired outcomes.

Job Description

Responsible for all customer invoicing/credit memo processing and for On-Site Repairs and Part and Component Repairs performed in GRS including planning repair scope, requests for repair quotes, scheduling repairs and addressing repairs issues in the GE network Own contract leadership/obligations and project manage business fulfillment of all project deliverables (Parts, Field Service, MOH, Repairs, etc.

) understanding T&C's and contract requirements such as LD/Bonus structure, while also selling the opportunity for Extra Work.

Eligibility Requirements: Willingness and ability to travel 40% of the time. Desired Characteristics: Experience planning and executing outages in ITR organization.

GE Vernova is an Equal Opportunity Employer .

Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Key Responsibilities

• Summary The Aero Services Customer Service Leader will serve as the liaison between internal/external organizations and for an assigned customer portfolio, own the customer relationship, care for customer operations wing to wing, and directly contribute to the overall P&L business strategy.
• Essential Responsibilities: Foster and develop strong relationships with customers as the single point of contact caring for customer operations Manage customer communication and relationships Responsible for customer portfolio and assigned P&L Revenue, Margin, & Cash growth Establish contact to provide on-going project management, technical, and business support to assigned customers Develop and own site customer communication plan, coordinate regular GE/Customer reviews to review existing and new GE products/services that could provide value for the customer Oversee warranty and applicable commercial considerations including concessions as they arise balancing benefit outcomes for the customer and GE Develop outage scope and lead communicating scope HOM to FieldCore Responsible for outage/non-outage parts planning including requests for quotes, providing quotes to customers, placing/managing parts orders Lead/Manage safe outage planning, execution, and processing of Change Orders Lead direction for all emergent/forced outage resolution Lead wing to wing outage execution via organizing pre-outage, post-outage and outage milestone meetings to deliver desired outcomes.
• Responsible for all customer invoicing/credit memo processing and for On-Site Repairs and Part and Component Repairs performed in GRS including planning repair scope, requests for repair quotes, scheduling repairs and addressing repairs issues in the GE network Own contract leadership/obligations and project manage business fulfillment of all project deliverables (Parts, Field Service, MOH, Repairs, etc.) understanding T&C's and contract requirements such as LD/Bonus structure, while also selling the opportunity for Extra Work.
• Selling all flow-type services including Parts, FieldCore, Lease Engine from opportunity identification, quote preparation, order entry, demand placement, to sales conversion Manage Digital and Total plant solutions agreements and coordinate with functional groups.
• Qualifications/Requirements: Bachelor’s Degree from an accredited University or College (OR a High School Diploma / GED with an additional 4 years of experience in power generation industry OR Associates degree with 2 years of experience in a power generation industry) Minimum of 5 years of knowledge and experience within the power plant field services or contract performance management.
• Strong project management and quality background w/Black Belt certification Strong leadership, P&L financial, and commercial skills Team leader in a dynamic, energetic and proactive problem solver Experience working with customer leadership teams Demonstrated communication & organizational skills Strong oral and written communication skills Strong interpersonal skills GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation.

Required Skills and Qualifications

• Qualifications/Requirements: Bachelor’s Degree from an accredited University or College (OR a High School Diploma / GED with an additional 4 years of experience in power generation industry OR Associates degree with 2 years of experience in a power generation industry) Minimum of 5 years of knowledge and experience within the power plant field services or contract performance management.
• Desired Characteristics: Experience planning and executing outages in ITR organization.
• Strong project management and quality background w/Black Belt certification Strong leadership, P&L financial, and commercial skills Team leader in a dynamic, energetic and proactive problem solver Experience working with customer leadership teams Demonstrated communication & organizational skills Strong oral and written communication skills Strong interpersonal skills GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation.
• The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set.

Benefits and Perks

• Essential Responsibilities: Foster and develop strong relationships with customers as the single point of contact caring for customer operations Manage customer communication and relationships Responsible for customer portfolio and assigned P&L Revenue, Margin, & Cash growth Establish contact to provide on-going project management, technical, and business support to assigned customers Develop and own site customer communication plan, coordinate regular GE/Customer reviews to review existing and new GE products/services that could provide value for the customer Oversee warranty and applicable commercial considerations including concessions as they arise balancing benefit outcomes for the customer and GE Develop outage scope and lead communicating scope HOM to FieldCore Responsible for outage/non-outage parts planning including requests for quotes, providing quotes to customers, placing/managing parts orders Lead/Manage safe outage planning, execution, and processing of Change Orders Lead direction for all emergent/forced outage resolution Lead wing to wing outage execution via organizing pre-outage, post-outage and outage milestone meetings to deliver desired outcomes.
• Responsible for all customer invoicing/credit memo processing and for On-Site Repairs and Part and Component Repairs performed in GRS including planning repair scope, requests for repair quotes, scheduling repairs and addressing repairs issues in the GE network Own contract leadership/obligations and project manage business fulfillment of all project deliverables (Parts, Field Service, MOH, Repairs, etc.) understanding T&C's and contract requirements such as LD/Bonus structure, while also selling the opportunity for Extra Work.
• Bonus eligibility: discretionary annual bonus.
• Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services.
• Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants.
• Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off.

Work Location and Schedule

This role is listed as Remote USA with location information shown as Remote USA. The employment type is Full Time.

About the Company

GE Vernova is the organization connected with this listing. USA Jobs Today displays this opportunity for job discovery only, so applicants should verify company details, application instructions, and eligibility on the official employer website.