Sr. Customer Success Manager

Job Overview

Title: Customer Success Manager, Enterprise Location: Remote- US Clari + Salesloft are building the next era of enterprise revenue - one where teams make confident decisions powered by AI and real signals.

By combining our scale, insights, and AI innovation, we’re building the industry’s first Predictive Revenue System , enabling humans and AI to work together to make smarter decisions and drive consistent growth.

Job Description

With thousands of customers using our platforms every day, we have an unmatched view into how revenue is actually won - the Revenue Context that reveals what happens, when, and with what outcome.

This gives us a unique opportunity to transform an entire category and set a new benchmark for how modern revenue teams operate.

Join us to help transform how companies around the world run revenue - and build the platform that will guide leading revenue teams into the future. THE OPPORTUNITY: At Salesloft, our Senior Customer Success Manager will be pivotal to our company’s success.

Effectively guide customers in how to prioritize next steps on a Mutual Success Plan, managing multiple points of contact with each customer. Partner with internal teams on tasks and projects that impact the broader team.

Review trends in customer data and proactively identify focus areas. Create impactful QBRs and prioritize data based on insight and the "so what" for each customer. Identify unusual trends in the data and anticipate key follow-up questions from a customer.

Key Responsibilities

• Title: Customer Success Manager, Enterprise Location: Remote- US Clari + Salesloft are building the next era of enterprise revenue - one where teams make confident decisions powered by AI and real signals.
• By combining our scale, insights, and AI innovation, we’re building the industry’s first Predictive Revenue System , enabling humans and AI to work together to make smarter decisions and drive consistent growth.
• Join us to help transform how companies around the world run revenue - and build the platform that will guide leading revenue teams into the future.
• THE OPPORTUNITY: At Salesloft, our Senior Customer Success Manager will be pivotal to our company’s success.
• You will be a key member of our fast-growing and high-performing Customer Success Organization acting as the go-to resource for our valued customers.
• On a day-to-day basis, you will be responsible for ensuring successful product adoption and retention of key customers in the business.
• Specifically, you will: Build custom Mutual Success Plans to align our Salesloft strategy to the customer’s business objectives.
• Lead customer-facing webinars and internal trainings around industry insights and recommendations.

Required Skills and Qualifications

• Remember, you are the quarterback of the customer experience and you will have an opportunity to make a difference.
• WHAT WE’RE LOOKING FOR: We are seeking an experienced customer-facing professional who will engage, retain, and drive our customers' understanding of Salesloft product offerings working strategically with sales, cs, and leadership (both internally and with the customer).
• THE SKILL SET: 6+ years of experience in a Customer Success role 1+ years of experience using the Salesforce CRM.
• Must have an intermediate to expert knowledge of Salesforce CRM components such as leads, activities, contacts, opportunities, and reporting.
• (Salesforce Admin Certification is a plus!) Previous experience in a SaaS/Technology company or fast-growing start-up preferred Superb listening skills and the proven ability to dig deeper to uncover the customer’s true objectives High level of empathy - it’s important for our CSMs to be a good person to peers and customers You are a clear, confident, and compelling communicator - in writing, in conversation, and in front of an audience You are extremely perceptive and highly emotionally intelligent, making you agile in adapting your executive presence and approach to any audience and personality You are an expert project manager who ruthlessly prioritizes, manages stakeholder expectations, and ensures all key objectives and timelines are met You are resourceful, scrappy, and creative - if a playbook doesn't exist yet, you go figure it out and build it for the whole team to use You are confident in technical conversations - hearing “API” doesn't make you run and hide WITHIN ONE MONTH, YOU’LL: Attend Salesloft’s New Hire Orientation, where you will learn our Salesloft story and understand what makes our “Lofters” unique Join our 3-week Sales Bootcamp, where you will learn our software and all the skills necessary to set you up for success, allowing you to make an impact in the market quickly Begin 1:1’s with your manager, understand your 30-60-90 day plan, meet & shadow current members of the Salesloft team, and delve into your territory Set your OKRs (Objectives and Key Results) with your manager and develop an action plan to achieve them Meet key partners in Account Management, Finance, Marketing, Executives, etc.
• We focus on culture add, not culture fit, and believe our teams are made stronger by the unique perspectives, experiences, and identities each person brings.
• If you’re excited about this role even though your experience may not perfectly match every requirement, we encourage you to apply.
• Opting out will not impact your experience or consideration.

Benefits and Perks

• The total compensation package for this position may also include performance bonus, benefits and/or other applicable incentive compensation plans.

Work Location and Schedule

This role is listed as Remote USA with location information shown as Remote USA. The employment type is Full Time.

About the Company

Salesloft is the organization connected with this listing. USA Jobs Today displays this opportunity for job discovery only, so applicants should verify company details, application instructions, and eligibility on the official employer website.