Sr Customer Success Manager - Justice

Job Overview

Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together.

We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change.

Job Description

Constantly grow as you work hard for a mission that matters at a company where you matter.

As their main point of contact, your customers will lean on you to provide best practices and to help them achieve their operational goals through the use of Axon’s products.

Key Responsibilities

• Your Impact The Justice Senior Customer Success Manager will work with Axon Justice’s largest Prosecutor and Public Defender customers to build long-term, strategic partnerships.
• You will work closely with your clients to understand their workflows, organizational structures and overall requirements.
• You will also work closely with multiple cross-functional teams by providing invaluable insight into customers’ needs and challenges, helping influence and guide internal product road-maps and projects.
• As someone who operate in a cross-functional capacity with a particular focus on Justice workflows and stakeholders, from project management to product expert to consultant, you will continually be focused on making your customers more efficient and more confident within their daily workflows.
• What You’ll Do Location: Remote, West Coast Reports to: Director, Customer Success Travel : 30-35% Engage with your customers through regular calls, business reviews and daily needs Monitor and manage adoption metrics to ensure customers are utilizing the full Axon Justice platform Create success plans for your customers and document customer progress toward established goals and results Manage escalations closely, acting as the quarterback for all critical issues and ensuring multiple internal teams are aligned Communicating major milestones and updates to Sr.
• Leadership on a regular basis Work closely with Axon’s marketing and training teams to conduct regular training webinars and calls Develop a deep understanding of Axon’s product lines and ensure proper implementation in every customer’s environment Learn and share industry best practices in order to solve customer needs Partner with Sales to identify growth and expansion opportunities within accounts What You Bring Required Experience: Justice / Legal Sector.
• We are seeking candidates with deep experience in the justice/legal sector, ideally within Prosecutor or Public Defender offices, with strong knowledge of discovery, digital evidence management, case management, motions and filings, courtroom processes, and interactions with law enforcement.
• Strong project management skills with a proven system for tracking multiple customer requests, issues and strategic plans A proven track record of leading process improvements within large organizations Previous experience tracking product adoption and customer engagement through data-analysis tools Self-motivated, team-oriented, responsible, and focused on exceeding customer expectations Exceptional organizational, presentation, and communication skills, both verbal and written Demonstrated ability to deal with change and excel in high-stress situations Bachelor's degree or equivalent work experience Benefits that Benefit You Competitive salary and 401k with employer match Discretionary paid time off Paid parental leave for all Medical, Dental, Vision plans Fitness Programs Emotional & Mental Wellness support Learning & Development programs Employee Resource Groups (ERGs) And yes, we have snacks in our offices Benefits listed herein may vary depending on the nature of your employment and the location where you work.

Required Skills and Qualifications

• Leadership on a regular basis Work closely with Axon’s marketing and training teams to conduct regular training webinars and calls Develop a deep understanding of Axon’s product lines and ensure proper implementation in every customer’s environment Learn and share industry best practices in order to solve customer needs Partner with Sales to identify growth and expansion opportunities within accounts What You Bring Required Experience: Justice / Legal Sector.
• We are seeking candidates with deep experience in the justice/legal sector, ideally within Prosecutor or Public Defender offices, with strong knowledge of discovery, digital evidence management, case management, motions and filings, courtroom processes, and interactions with law enforcement.
• Experience working with prosecutors, defense attorneys, or other legal practitioners is highly valued.
• Strong project management skills with a proven system for tracking multiple customer requests, issues and strategic plans A proven track record of leading process improvements within large organizations Previous experience tracking product adoption and customer engagement through data-analysis tools Self-motivated, team-oriented, responsible, and focused on exceeding customer expectations Exceptional organizational, presentation, and communication skills, both verbal and written Demonstrated ability to deal with change and excel in high-stress situations Bachelor's degree or equivalent work experience Benefits that Benefit You Competitive salary and 401k with employer match Discretionary paid time off Paid parental leave for all Medical, Dental, Vision plans Fitness Programs Emotional & Mental Wellness support Learning & Development programs Employee Resource Groups (ERGs) And yes, we have snacks in our offices Benefits listed herein may vary depending on the nature of your employment and the location where you work.
• The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors.
• If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways.
• Important Notes The above is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job.
• All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures.

Benefits and Perks

• Strong project management skills with a proven system for tracking multiple customer requests, issues and strategic plans A proven track record of leading process improvements within large organizations Previous experience tracking product adoption and customer engagement through data-analysis tools Self-motivated, team-oriented, responsible, and focused on exceeding customer expectations Exceptional organizational, presentation, and communication skills, both verbal and written Demonstrated ability to deal with change and excel in high-stress situations Bachelor's degree or equivalent work experience Benefits that Benefit You Competitive salary and 401k with employer match Discretionary paid time off Paid parental leave for all Medical, Dental, Vision plans Fitness Programs Emotional & Mental Wellness support Learning & Development programs Employee Resource Groups (ERGs) And yes, we have snacks in our offices Benefits listed herein may vary depending on the nature of your employment and the location where you work.
• Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards.
• Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life.
• To see more details on our benefits offerings please visit .
• We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion.

Work Location and Schedule

This role is listed as Remote USA with location information shown as Remote USA. The employment type is Full Time.

About the Company

Axon is the organization connected with this listing. USA Jobs Today displays this opportunity for job discovery only, so applicants should verify company details, application instructions, and eligibility on the official employer website.