Senior Manager, Content & Community Marketing

Job Overview

co/ 1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access.

We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that. But we're going further.

Job Description

Over 75,000 providers across all 50 states run their practice on our software, serving over 1 million patients.

We aren't just a billing layer; we are becoming the platform where care actually happens. We're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc. ), looking for exceptional people to help us achieve this mission.

We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.

What makes this role distinctive is how we think about content and community together. We believe they're the same engine - great content makes a community feel educated and inspired, and a thriving community unlocks richer, more authentic content.

When the flywheel works, providers feel more connected to Headway, and Headway's marketing gets more credible because it comes from real provider voices.

You'll build both sides of that loop - and make sure what happens inside the community shows up in how Headway grows. You Will..

Key Responsibilities

• Headway’s mission is to fix this by building a new mental healthcare system everyone can access.
• We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale.
• As Senior Manager, Provider Community & Content Marketing, you'll build that community from the ground up: the strategy, the channels, the programming, the events, and the advocate infrastructure that turns a large network into a place where providers feel like they genuinely belong to something.
• You'll build both sides of that loop - and make sure what happens inside the community shows up in how Headway grows.
• You Will..
• Build and define the program – Own the full provider community strategy: define what “community” means at Headway, what it should feel like, what it delivers to providers and how it maps to our goals.
• Design the full member journey – from newly onboarded provider to active community participant to champion to public advocate – and build the programs, milestones and recognition structures that move providers along that arc.
• Day-to-day management of all community channels – moderate conversations, surface great contributions, carry provider feedback to the right internal owners and create the conditions where participation feels worthwhile.

Required Skills and Qualifications

• We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale.
• We want your time here to be the most meaningful experience of your career.
• Find where providers want to engage – establish the right mix of community channels, events and experiences based on where providers already go and where conversations are most valuable for Headway to own – evaluate what we’ve built, what’s working and what should evolve Develop the content and programming strategy for each channel – the topics, formats, voices and cadences that make providers feel educated, inspired and connected.
• You've built and scaled a digital community with business results to show for it - not just engagement metrics, but outcomes You've designed and produced events (in-person and virtual) that created genuine belonging and loyalty, not just attendance You've stood up an ambassador or advocacy program and can speak to how you converted fans into advocates and advocates into a growth channel You think of community as a relationship engine and hold yourself accountable to business outcomes, not vanity metrics You believe content and community belong together - and you have strong opinions about format, channel fit, and what's worth a busy professional's time Compensation and Benefits The expected base pay range for this position is $180,000 - $225,000 based on a variety of factors including qualifications, experience, and geographic location.
• Benefits offered include: Equity compensation Medical, Dental, and Vision coverage HSA / FSA 401K Work-from-home stipend Therapy reimbursement 16-week parental leave for eligible employees Carrot Fertility reimbursement and membership 13 paid holidays + company holiday break Flexible PTO EAP Training and professional development We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience.

Benefits and Perks

• .co/ 1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people.
• We started by solving the biggest barrier to care: insurance.
• You've built and scaled a digital community with business results to show for it - not just engagement metrics, but outcomes You've designed and produced events (in-person and virtual) that created genuine belonging and loyalty, not just attendance You've stood up an ambassador or advocacy program and can speak to how you converted fans into advocates and advocates into a growth channel You think of community as a relationship engine and hold yourself accountable to business outcomes, not vanity metrics You believe content and community belong together - and you have strong opinions about format, channel fit, and what's worth a busy professional's time Compensation and Benefits The expected base pay range for this position is $180,000 - $225,000 based on a variety of factors including qualifications, experience, and geographic location.
• We are committed to offering a comprehensive and competitive total rewards package, including robust health and wellness benefits, retirement savings, and meaningful ownership opportunities through equity.
• Benefits offered include: Equity compensation Medical, Dental, and Vision coverage HSA / FSA 401K Work-from-home stipend Therapy reimbursement 16-week parental leave for eligible employees Carrot Fertility reimbursement and membership 13 paid holidays + company holiday break Flexible PTO EAP Training and professional development We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience.
• If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.

Work Location and Schedule

This role is listed as Remote USA with location information shown as Remote USA. The employment type is Full Time.

About the Company

Headway is the organization connected with this listing. USA Jobs Today displays this opportunity for job discovery only, so applicants should verify company details, application instructions, and eligibility on the official employer website.