Senior Customer Insights Analyst

Job Overview

Primary Purpose The Customer Insights Senior Analyst works with the Customer Insights Team to support our Customer Experience survey strategy.

Experience in survey development/research and best practices are necessary to support the end-to-end research process.

Job Description

This position will be part of a fast-paced, collaborative team, and must be able to manage multiple time-sensitive projects. This is a remote position available in the United States.

Whether you’re caring for children or powering the systems and partnerships that make it all possible, at Bright Horizons, you’re the difference . Essential Functions/Responsibilities Supports research development and end-to-end survey process.

Be part of a community where people grow, futures are shaped, and lives are changed. We offer the rewards, opportunities, and support you deserve because making a difference goes both ways. We’re changing the world of work and family, and it starts with you.

Key Responsibilities

• Primary Purpose The Customer Insights Senior Analyst works with the Customer Insights Team to support our Customer Experience survey strategy.
• Experience in survey development/research and best practices are necessary to support the end-to-end research process.
• This requires the skills to design, build, evaluate and analyze our customer experience surveys to create visualizations and reporting designed to carry the customer's voice to the organization.
• This position will be part of a fast-paced, collaborative team, and must be able to manage multiple time-sensitive projects.
• Bright Horizons is a leading education and care company that helps employees thrive at work and at home by partnering with employers to offer high-quality child care, elder care, and educational support.
• Our workplace reflects this commitment-with collaborative environments, meaningful benefits, and a culture that supports both career growth and personal well-being.
• Essential Functions/Responsibilities Supports research development and end-to-end survey process.
• Works with stakeholders and end users throughout each stage of project design up to and including dashboards/reporting to communicate insights and ensure understanding Acts as a research/analysis subject matter expert and resource for Customer Insights Understands context of data and appropriate uses Monitors, measures and provides feedback on surveys and report performance Performs intermediate data transformations in Excel Monitors health of surveys and brings issues to leadership Develop and maintain a working knowledge of company operations Works collaboratively with other departments Exercises authority to design, distribute, and analyze surveys Evaluates projects and methodology to recommend opportunities for optimization Minimum Qualifications: Bachelor's Degree 3 years of experience in survey development and analysis Additional Job Requirements Experience with Qualtrics CX Platform to include survey programming/ deployment and dashboard mapping/design Customer Experience mindset Robust analytical, problem solving, and critical thinking skills Ability to prioritize and manage many competing demands, and thrive in a fast-paced environment Excellent written and verbal communication skills Great attention to detail with ability to self-check own work and correct errors Strong skills in Excel, including sorting, filtering, and intermediate formula creation and use Ability and willingness to learn new systems quickly required At this time, Bright Horizons will not sponsor an applicant for employment authorization/visa for this position.

Required Skills and Qualifications

• Primary Purpose The Customer Insights Senior Analyst works with the Customer Insights Team to support our Customer Experience survey strategy.
• Experience in survey development/research and best practices are necessary to support the end-to-end research process.
• The ideal candidate will be customer-obsessed, have a passion for data, and analytical skills to identify themes, trends and actionable insights for multiple services across Bright Horizons.
• This requires the skills to design, build, evaluate and analyze our customer experience surveys to create visualizations and reporting designed to carry the customer's voice to the organization.
• This position will be part of a fast-paced, collaborative team, and must be able to manage multiple time-sensitive projects.
• Works with stakeholders and end users throughout each stage of project design up to and including dashboards/reporting to communicate insights and ensure understanding Acts as a research/analysis subject matter expert and resource for Customer Insights Understands context of data and appropriate uses Monitors, measures and provides feedback on surveys and report performance Performs intermediate data transformations in Excel Monitors health of surveys and brings issues to leadership Develop and maintain a working knowledge of company operations Works collaboratively with other departments Exercises authority to design, distribute, and analyze surveys Evaluates projects and methodology to recommend opportunities for optimization Minimum Qualifications: Bachelor's Degree 3 years of experience in survey development and analysis Additional Job Requirements Experience with Qualtrics CX Platform to include survey programming/ deployment and dashboard mapping/design Customer Experience mindset Robust analytical, problem solving, and critical thinking skills Ability to prioritize and manage many competing demands, and thrive in a fast-paced environment Excellent written and verbal communication skills Great attention to detail with ability to self-check own work and correct errors Strong skills in Excel, including sorting, filtering, and intermediate formula creation and use Ability and willingness to learn new systems quickly required At this time, Bright Horizons will not sponsor an applicant for employment authorization/visa for this position.
• Actual compensation offers within this range will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors.

Benefits and Perks

• Our workplace reflects this commitment-with collaborative environments, meaningful benefits, and a culture that supports both career growth and personal well-being.
• Also, depending on hire date and subject to applicable eligibility requirements and accrual schedules, new employees in this role receive up to: 9 paid holidays annually; 40 hours of sick time per year based on full-time schedule, and 80 hours of vacation time per year based on full-time schedule (vacation time may be used for sick leave purposes under any applicable state or local sick or safe time law).
• Benefits: Bright Horizons offers the following benefits for this position, subject to applicable eligibility requirements: Medical, dental, and vision insurance Paid vacation, sick, holiday, and parental bonding leave 401(k) retirement plan Long-term and short-term disability insurance Life insurance Money-saving discounts and financial planning tools Tuition assistance and education coaching Caregiving support and resources for the children and adults in your family Learn more at Deadline to Apply: This posting is anticipated to remain open until 6/12/26.

Work Location and Schedule

This role is listed as Remote USA with location information shown as Remote USA. The employment type is Full Time.

About the Company

Bright Horizons is the organization connected with this listing. USA Jobs Today displays this opportunity for job discovery only, so applicants should verify company details, application instructions, and eligibility on the official employer website.