Senior Analyst

Job Overview

ECS is seeking a Senior Analyst to work remotely. ECS is seeking a Senior Analyst to support the Department of Homeland Security (DHS) Office of the Chief Information Officer (OCIO).

This role is instrumental in driving IT modernization and knowledge management initiatives at DHS Headquarters.

Job Description

They will analyze and document business and system processes, design and implement KM frameworks, and identify opportunities for improvement and modernization.

Content Management: Create, review, and maintain high-quality knowledge-based articles, SOPs, and documentation. System Optimization: Configure and maintain KM platforms (e. g. , SharePoint, ServiceNow) to improve searchability and user experience.

Compliance & Analytics: Ensure data compliance with legal standards; analyze usage metrics to evaluate KM effectiveness.

Process Improvement: Collaborate with IT partners at DHS to assess the current IT landscape and identify process improvement opportunities.

Key Responsibilities

• ECS is seeking a Senior Analyst to support the Department of Homeland Security (DHS) Office of the Chief Information Officer (OCIO).
• This role is instrumental in driving IT modernization and knowledge management initiatives at DHS Headquarters.
• Key Responsibilities: Strategy & Governance: Design and implement knowledge management frameworks, taxonomies, and content lifecycle policies (Knowledge-Centered Services/KCS).
• Content Management: Create, review, and maintain high-quality knowledge-based articles, SOPs, and documentation.
• Requirements Gathering: Lead collaborative sessions with IT and business stakeholders to gather and document requirements for new systems and solutions.
• Project Tracking: Develop and maintain Jira boards to provide program leadership and team members with clear visibility into project progress and outstanding tasks.
• Bachelor’s Degree in Information Technology Management or related field.
• 5+ years of experience in knowledge management, IT service management, management consulting, or systems analysis/design for information systems.

Required Skills and Qualifications

• This role is instrumental in driving IT modernization and knowledge management initiatives at DHS Headquarters.
• The ideal candidate demonstrates strong organizational, communication, and analytical skills, and is adept at collaborating with both technical and business stakeholders.
• Key Responsibilities: Strategy & Governance: Design and implement knowledge management frameworks, taxonomies, and content lifecycle policies (Knowledge-Centered Services/KCS).
• Content Management: Create, review, and maintain high-quality knowledge-based articles, SOPs, and documentation.
• System Optimization: Configure and maintain KM platforms (e.g., SharePoint, ServiceNow) to improve searchability and user experience.
• Stakeholder Collaboration: Work with cross-functional teams to identify knowledge gaps, capture tacit knowledge, and promote best practices.
• Salary Range: 100,000-125,000 General of Benefits Qualifications Must be a U.S.
• Must be able to obtain a Public Trust Clearance.

Benefits and Perks

• Salary Range: 100,000-125,000 General of Benefits Qualifications Must be a U.S.

Work Location and Schedule

This role is listed as Remote USA with location information shown as Remote USA. The employment type is Full Time.

About the Company

ECS is the organization connected with this listing. USAJobs.Today displays this opportunity for job discovery only, so applicants should verify company details, application instructions, and eligibility on the official employer website.