Remote Customer Service Representative

Job Overview

Petersburg, Florida / Atlanta Georgia / Jackson, Mississippi / Oklahoma City, Oklahoma / Nashville, Tennessee / Dallas, Texas .

com Join a National Top Workplace Named a Top Workplace in the USA, and Top Remote Workplace, Kobie is where the best minds in loyalty come together, driven by passion and innovation.

Job Description

We’re always looking for talented individuals who are ready to join a collaborative, growth-focused culture.

Our Contact Center has been recognized by the Stevie Awards for outstanding customer service provided to our client's customers. Join our team where the best and brightest work. We are headquartered in sunny St. Petersburg, Florida.

When you join Kobie, you’re joining a valued-led team that invests in your growth-both professionally and personally. Work from home! High-speed internet service/wifi required.

Key Responsibilities

• As a partner to some of the world’s most recognized brands, we are Leaders in loyalty, helping brands build lasting emotional connections with their consumers.
• Must be located full time in Florida, Georgia, Louisiana, Mississippi, Oklahoma,Tennessee or Texas Potential to earn performance bonuses of up to $350/month About the team and what we’ll build together Here at Kobie’s Customer Care Loyalty Center, our mission is simple but powerful: we deliver loyalty through every interaction.
• As the frontline of the customer experience, our team exists to solve problems, build trust, and strengthen the connection between brands and their customers.
• We equip our team with industry-leading technology, including AI-powered tools that help you deliver smarter, faster, and more personalized service.
• You’ll be supported by systems that work with you and not against you so you can focus on what matters most: the customer.
• How you will make an impact Become knowledgeable and remain updated on client loyalty program guidelines to ensure compliance and high-quality service Handle incoming inquiries with professionalism, adhering to client-specific guidelines to deliver superior customer experiences Manage a high volume of inbound calls to meet and exceed client contractual obligations Maintain a positive, customer-centric approach daily, communicating effectively and acting with integrity Take ownership of customer issues, working towards timely resolutions and de-escalating calls when necessary.
• Stay informed on program updates, enhancements, and promotions to effectively support callers Escalate unresolved issues promptly as per established procedures Create exceptional customer experiences with every interaction, strengthening loyalty through empathy, efficiency, and problem-solving.
• Support major brands by becoming an expert in their loyalty programs, products, and services.

Required Skills and Qualifications

• High-speed internet service/wifi required.
• Must be located full time in Florida, Georgia, Louisiana, Mississippi, Oklahoma,Tennessee or Texas Potential to earn performance bonuses of up to $350/month About the team and what we’ll build together Here at Kobie’s Customer Care Loyalty Center, our mission is simple but powerful: we deliver loyalty through every interaction.
• As the frontline of the customer experience, our team exists to solve problems, build trust, and strengthen the connection between brands and their customers.
• How you will make an impact Become knowledgeable and remain updated on client loyalty program guidelines to ensure compliance and high-quality service Handle incoming inquiries with professionalism, adhering to client-specific guidelines to deliver superior customer experiences Manage a high volume of inbound calls to meet and exceed client contractual obligations Maintain a positive, customer-centric approach daily, communicating effectively and acting with integrity Take ownership of customer issues, working towards timely resolutions and de-escalating calls when necessary.
• Utilize internal systems, tools, and resources proficiently Adhere to company policies, workflows, and procedures while providing feedback to enhance customer interactions.
• Stay informed on program updates, enhancements, and promotions to effectively support callers Escalate unresolved issues promptly as per established procedures Create exceptional customer experiences with every interaction, strengthening loyalty through empathy, efficiency, and problem-solving.
• Engage in continuous learning to build your skills and grow your career within the loyalty and customer care space.
• What you need to be successful High school diploma from an accredited institution recognized by the US Department of Education Minimum of 2 years of customer service experience.

Benefits and Perks

• And we are proud to offer all teammates the freedom and flexibility to work remotely, 7 company-wide holidays, and a diverse suite of benefits that prioritize your well-being.
• Must be located full time in Florida, Georgia, Louisiana, Mississippi, Oklahoma,Tennessee or Texas Potential to earn performance bonuses of up to $350/month About the team and what we’ll build together Here at Kobie’s Customer Care Loyalty Center, our mission is simple but powerful: we deliver loyalty through every interaction.
• Details, Perks & Benefits Remote Work – Must reside in FL, GA, LA, MS, OK, TN, or TX.
• Starting Pay: $17/hour plus Potential to earn additional performance bonuses of up to $350/month!
• Robust health insurance: medical, dental, and vision.
• Free fitness benefits, including PeerFit.

Work Location and Schedule

This role is listed as Remote USA with location information shown as Remote USA. The employment type is Full Time.

About the Company

Kobie Marketing is the organization connected with this listing. USA Jobs Today displays this opportunity for job discovery only, so applicants should verify company details, application instructions, and eligibility on the official employer website.