Professional Services Manager, Fleet

Job Overview

Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together.

We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change.

Job Description

Constantly grow as you work hard for a mission that matters at a company where you matter. Your Impact This is a post-sale, customer-facing, front-line role with primary duties of deploy network, hardware, and software solutions for Axon’s Fleet solutions .

What You'll Do Location: Remotely from the United States Travel: On the road 100% (Mon-Fri), domestic Identify and implement solutions within minimal assistance in a fast-paced environment.

Assist clients to monitor all software implementation lifecycles and assist with the appropriate customizations. Conduct training sessions with customer technical points or contact and end users on Axon specific product applications.

Create accurate computer network diagrams and documentation for design and planning of network communication systems. Customer coordination and execution of field commissioning tests. Deliver timely and detailed project deployment reports.

Engage with technology decision makers (Chiefs of Police, Command staff, Sheriffs, Directors of IT) and program managers, post-sale. Escalate product irregularities and problems to Product Managers during site deployments.

Maintain regular and predictable attendance. Synchronize the operation of Axon products as they apply to the Fleet solutions.

Key Responsibilities

• Your Impact This is a post-sale, customer-facing, front-line role with primary duties of deploy network, hardware, and software solutions for Axon’s Fleet solutions .
• Deliver timely and detailed project deployment reports.
• Engage with technology decision makers (Chiefs of Police, Command staff, Sheriffs, Directors of IT) and program managers, post-sale.
• Escalate product irregularities and problems to Product Managers during site deployments.
• Benefits that Benefit You Competitive salary and 401k with employer match Discretionary paid time off Paid parental leave for all Medical, Dental, Vision plans Fitness Programs Emotional & Mental Wellness support Learning & Development programs And yes, we have snacks in our offices Benefits listed herein may vary depending on the nature of your employment and the location where you work Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards.
• Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life.
• We are also committed to building diverse teams that reflect the communities we serve.
• Important Notes The above is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job.

Required Skills and Qualifications

• All candidates maintain a professional attitude with a strong focus on the customer’s total implementation experience.
• on a regular basis; with or without special accommodations, is required.
• (This position does not have a residency location requirement, but successful candidates must reside within reasonable proximity to a major airport.) 3+ Years of advanced computer network implementation including systems software, Windows operating systems and applications software, hardware, and configurations, (A+, Network + or equivalent preferred) Basic understanding 12-volt DC circuit theory, electrical wiring diagrams, possess mechanical dexterity and troubleshooting skills preferred.
• (Emergency Vehicle Technician or similar ASE Electronics certifications preferred or Military electronics technician) Cradlepoint router or equivalent configuration, implementation and deployment knowledge.
• Experience implementing and deploying products in IP-based Ethernet networks, including layer 2, layer 3, LAN, WAN, VPN.
• A valid driver’s license is required and must be maintained throughout employment.
• The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors.
• If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways.

Benefits and Perks

• Benefits that Benefit You Competitive salary and 401k with employer match Discretionary paid time off Paid parental leave for all Medical, Dental, Vision plans Fitness Programs Emotional & Mental Wellness support Learning & Development programs And yes, we have snacks in our offices Benefits listed herein may vary depending on the nature of your employment and the location where you work Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards.
• Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life.
• To see more details on our benefits offerings please visit .
• We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion.

Work Location and Schedule

This role is listed as Remote USA with location information shown as Remote USA. The employment type is Full Time.

About the Company

Axon is the organization connected with this listing. USA Jobs Today displays this opportunity for job discovery only, so applicants should verify company details, application instructions, and eligibility on the official employer website.