Order Specialist

Job Overview

Responsible for seamless order intake, validation, and processing to enable successful provisioning and billing orders to complete customer orders as a unit of work.

This role requires a high level of attention to detail, the ability to work under tight deadlines, and seek assistance when required to ensure a high level of quality of orders being entered.

Job Description

Collaborate with cross-functional teams to ensure seamless order processing from intake to billing, including review of order provisioning and billing setup in the system.

Maintain up-to-date knowledge of EIS products, process flows, and service level agreements (SLAs). Support operational dashboards for order visibility and forecasting to improve predictability and control.

Ensure all network hardware, core network configurations, and software requirements are accurately captured and assigned. Support Services shall be executed in compliance with processing and program guidelines published by Customer.

Minimum Qualifications High School Diploma or GED 0-2 years of related experience in a network services environment with a focus on order intake and management and/or experience with data entry. Experience within federal government context a plus.

Other Job Specific Skills Strong analytical and problem-solving abilities. Proficient in quality data entry. Proficient in using various intake methods and comfortable working with technology.

Strong organizational skills and the ability to manage a high volume of orders. Strong written and verbal communication skills. Strong listening ability to interpret and clarify information being provided. Ability to work effectively in a team environment.

Key Responsibilities

• Responsible for seamless order intake, validation, and processing to enable successful provisioning and billing orders to complete customer orders as a unit of work.
• Process new and transition orders for Federal agencies, ensuring accuracy and compliance with all federal regulations Utilize intake methods such as email, Ebond (Conexus, ETEMs), and Business Center to manage order requests.
• Support operational dashboards for order visibility and forecasting to improve predictability and control.
• Support Services shall be executed in compliance with processing and program guidelines published by Customer.
• Minimum Qualifications High School Diploma or GED 0-2 years of related experience in a network services environment with a focus on order intake and management and/or experience with data entry.
• Strong organizational skills and the ability to manage a high volume of orders.
• EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions.
• (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.

Required Skills and Qualifications

• This role requires a high level of attention to detail, the ability to work under tight deadlines, and seek assistance when required to ensure a high level of quality of orders being entered.
• Maintain up-to-date knowledge of EIS products, process flows, and service level agreements (SLAs).
• Minimum Qualifications High School Diploma or GED 0-2 years of related experience in a network services environment with a focus on order intake and management and/or experience with data entry.
• Experience within federal government context a plus.
• Other Job Specific Skills Strong analytical and problem-solving abilities.
• Proficient in quality data entry.
• Proficient in using various intake methods and comfortable working with technology.
• Strong organizational skills and the ability to manage a high volume of orders.

Benefits and Perks

• Monetary compensation is one component of ASM's overall compensation and benefits package for employees.

Work Location and Schedule

This role is listed as Remote USA with location information shown as Remote USA. The employment type is Full Time.

About the Company

ASM Research is the organization connected with this listing. USA Jobs Today displays this opportunity for job discovery only, so applicants should verify company details, application instructions, and eligibility on the official employer website.