Onboarding Manager

Job Overview

Who is Boulevard ? Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most.

Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business.

Job Description

Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive.

Take a look at how we (and YOU) can make that happen . We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact.

Do our values match? Read through our story and what we value the most . Our team values and celebrates our diverse backgrounds. Being open about and what we do allows us to do the best work of our lives.

We believe in equal opportunity for all, and you should too. ABOUT THE ROLE The Customer Experience team is responsible for launching, supporting, and strengthening relationships with Boulevard's customers.

SMB success is defined by speed, standardization, and repeatability - helping customers reach value quickly through a consistent, well-executed process.

You'll be accountable for outcomes, not activity: activation velocity, forecast accuracy, and team execution quality.

Key Responsibilities

• Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business.
• ABOUT THE ROLE The Customer Experience team is responsible for launching, supporting, and strengthening relationships with Boulevard's customers.
• As the Onboarding Manager for our Small/Medium Business segment, you will lead a team of 8–12 Onboarding Specialists (OSs) responsible for driving fast, consistent, and high-quality activations across our highest-volume customer segment.
• This role is ideal for a leader who thrives on operational rigor, forecasting discipline, and coaching a team to hit velocity targets at scale.
• WHAT YOU'LL DO Team Leadership & Development Manage and develop a team of 8–12 OSs through structured 1:1s, Gong-based coaching, and performance reviews.
• Drive a culture of ownership and accountability - coaching specialists to lead customer timelines firmly rather than passively tracking status.
• Develop future leaders through mentoring, stretch assignments, succession planning, and career development conversations.
• Execution & Portfolio Management Own team activation velocity against benchmark targets.

Required Skills and Qualifications

• Boulevard provides the first and only client experience platform for appointment-based, self-care businesses.
• ABOUT THE ROLE The Customer Experience team is responsible for launching, supporting, and strengthening relationships with Boulevard's customers.
• Run team meetings that are portfolio-focused and action-oriented - activation pacing, risk cohort review, backlog recovery, and skill development.
• Strong coaching skills - able to translate call reviews and metrics into specific, actionable behavior change.
• Experience with data hygiene and reporting integrity in CRM tools (Salesforce or similar).
• Experience with project management or implementation platforms.
• Strong written and verbal communication skills for both customer-facing escalations and internal reporting.
• BONUS POINTS FOR Experience managing high-volume onboarding motions.

Benefits and Perks

• BONUS POINTS FOR Experience managing high-volume onboarding motions.
• Experience within wellness, healthcare, med spa, salon, or service-based industries.
• Instead, we’ve created benefits designed to support you inside and outside of work, so you can bring your best self to both.
• Here’s how we support you: Competitive base pay and performance bonus eligibility because you deserve to be rewarded for your impact.
• Equity participation for all full-time employees because we believe the people helping build Boulevard should share in our long-term success.
• 100% covered dental, vision, life, and disability insurance, ensuring you stay healthy, protected, and ready for whatever life brings.

Work Location and Schedule

This role is listed as Remote USA with location information shown as Remote USA. The employment type is Full Time.

About the Company

Boulevard is the organization connected with this listing. USA Jobs Today displays this opportunity for job discovery only, so applicants should verify company details, application instructions, and eligibility on the official employer website.