Managed Care Customer Service Representative
Job Overview
Company At National Vision we believe everyone deserves to see their best to live their best. We help people by making quality eye care and eyewear more affordable and accessible.
National Vision is one of the largest optical retail companies in the United States with over 1,200 stores.
Job Description
We operate four retail brands: America’s Best Contacts & Eyeglasses, Eyeglass World, and Vista Optical inside select Fred Meyer stores and on select military bases.
We offer an innovative culture where training is a priority, hard work is praised, and career growth is a reality. We are hiring for a Managed Care Customer Service Representative to join our growing team!
This is an in office role that is responsible for providing customers, retail personnel, and insurance companies detailed information regarding invoices and explanations of balance due. What Would You Do? The Specifics.
Answers calls from customers regarding collection of past account accounts. Conducts conference calls with customers and insurance companies to determine the the responsible party for the balance and offers solutions of payment options.
Provides detailed notes in our Point of System to communicate findings to retail associates and maintains notes in the ticketing system to track calls and the purpose of calls.
Answers calls from retail personnel to assist with selecting the correct plans in the Point of Sale system and answer questions regarding plan calculations and why their customers received balance due notices.
Key Responsibilities
- We are hiring for a Managed Care Customer Service Representative to join our growing team!
- This is an in office role that is responsible for providing customers, retail personnel, and insurance companies detailed information regarding invoices and explanations of balance due.
- Conducts conference calls with customers and insurance companies to determine the the responsible party for the balance and offers solutions of payment options.
- Answers calls from third-party payers and reviews line by line the details in order to determine the customer's responsibility and insurance responsibility.
- At National Vision, we strive to deliver opportunities for professional growth and long-term career fulfillment.
Required Skills and Qualifications
- Qualifications Work Experience 0-2 years Related experience.
- (Required) Education High School Diploma or equivalent.
- (Required) Additional Skills Point of Sale and ticketing system experience.
- (Required) Must be comfortable with navigating multiple systems simultaneously.
- (Required) Capable of grasping concepts quickly.
- (Required) Follow semi-complex checklists and/or procedures to minimize risks and errors.
- (Required) Additional Information Taking Care of our People!
Benefits and Perks
- This is an in office role that is responsible for providing customers, retail personnel, and insurance companies detailed information regarding invoices and explanations of balance due.
- Conducts conference calls with customers and insurance companies to determine the the responsible party for the balance and offers solutions of payment options.
- Answers calls from third-party payers and reviews line by line the details in order to determine the customer's responsibility and insurance responsibility.
- Completes a high-balance investigation to find new ways to prevent bad billings by researching insurance plans and insurance information.
- Makes outbound calls to insurance companies to inquire about the status of unpaid self-pay claims.
- Solves issues with insurance checks that go directly to the customers but belong to National Vision (NVI) by calling out to the customers to explain their balances owed.
USA Jobs Today role summary
Role Summary
Managed Care Customer Service Representative at National Vision is a remote United States position and is listed as Full Time.
We help people by making quality eye care and eyewear more affordable and accessible.
Review the employer's original description and official application page before applying; USA Jobs Today organizes source-supported details for readability without changing stated requirements.
Application Checklist
- Review the stated qualifications, including: Qualifications Work Experience 0-2 years Related experience. (Required) Education High School Diploma or equivalent.
- Confirm that the official application page still lists the role as open.
- Verify the work location and any United States eligibility or work-authorization requirements.
- Tailor your resume to the responsibilities and qualifications stated by National Vision.
- Apply only through the official link shown on this page and never pay USA Jobs Today to submit an application.
Original job information is provided by the hiring organization or listed source. USA Jobs Today organizes source-supported details for readability without inventing salary, benefits, qualifications, sponsorship, or remote eligibility.
Work Location and Schedule
This role is listed as Remote USA with location information shown as Remote USA. The employment type is Full Time.
About the Company
National Vision is the organization connected with this listing. USA Jobs Today displays this opportunity for job discovery only, so applicants should verify company details, application instructions, and eligibility on the official employer website.
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