Health & Benefits – Training Lead

Job Overview

This position is responsible for developing a training program for new hires / onboarding as well as ongoing training throughout the year.

The Trainer position assists in the development, review, and updating of all internal policies, procedures, and desktop procedures.

Job Description

Through verbal and written communications, the individual in this position develops, strengthens, and maintains a positive relationship with our agents, team members and vendor partners. This role may also assist with answering calls on high call volume days.

Lastly, the incumbent will work closely with the management team and the Training Department on refresher training and any training gaps. Work closely with the Senior Director of the team in the training and development of the client service teams.

Activities include, but are not limited to: Train team members and identify training gaps and determine appropriate training solutions. Work directly with staff on any additional training and address any ongoing training/ coaching needed.

Create job manuals/ aids and other training materials, ensuring they are up to date at all times. Work collaboratively with Training Department to create training and tools where needed to address training issues.

This includes UAT testing/feedback prior to implementation. Design and testing of new product offerings and new software applications. Maintain a positive work atmosphere with the team and internal departments.

Assist in developing, updating, reviewing, and testing internal Procedures and Desktop Procedures. Maintain a professional approach to client service, consistent with Inspira’s protocol and service levels. Recommend and implement ways to improve efficiencies.

Key Responsibilities

• This position is responsible for developing a training program for new hires / onboarding as well as ongoing training throughout the year.
• Lastly, the incumbent will work closely with the management team and the Training Department on refresher training and any training gaps.
• Other duties as assigned.
• Qualifications 3-5 years of experience Bachelor’s Degree in Business, Communication, or related field Certification: CISP preferred Skills & Abilities: Strong working knowledge of trust accounting system Energetic, client service focused individual Possesses strong written, verbal, time management, presentation, and communication skills Able to apply relationship building skills to internal and external clients Has strong computer aptitude; proficient in Microsoft suite of products Display timely and accurate judgement/decision making Strong problem-solving skills and ability to multi-task Is detail-oriented, organized, and dependable Strong analytical and innovative skills Ability to maintain the highest quality of service and professionalism Possess a positive attitude and be able to perform well in a collaborative team environment Understanding of effective teaching methodologies/tools and ability to adapt training to individual needs Willingness to keep abreast of new techniques in training solutions Ability to collaborate with Training department to design, develop and evaluate training programs and tools Working knowledge of InContact and Salesforce/Service Cloud preferred Bilingual language skills a plus

Required Skills and Qualifications

• Qualifications 3-5 years of experience Bachelor’s Degree in Business, Communication, or related field Certification: CISP preferred Skills & Abilities: Strong working knowledge of trust accounting system Energetic, client service focused individual Possesses strong written, verbal, time management, presentation, and communication skills Able to apply relationship building skills to internal and external clients Has strong computer aptitude; proficient in Microsoft suite of products Display timely and accurate judgement/decision making Strong problem-solving skills and ability to multi-task Is detail-oriented, organized, and dependable Strong analytical and innovative skills Ability to maintain the highest quality of service and professionalism Possess a positive attitude and be able to perform well in a collaborative team environment Understanding of effective teaching methodologies/tools and ability to adapt training to individual needs Willingness to keep abreast of new techniques in training solutions Ability to collaborate with Training department to design, develop and evaluate training programs and tools Working knowledge of InContact and Salesforce/Service Cloud preferred Bilingual language skills a plus

Work Location and Schedule

This role is listed as Remote USA with location information shown as Remote USA. The employment type is Full Time.

About the Company

Inspira Financial is the organization connected with this listing. USAJobs.Today displays this opportunity for job discovery only, so applicants should verify company details, application instructions, and eligibility on the official employer website.