General Manager, SMB - US-Based

Job Overview

Job Summary: As General Manager, Small & Medium Business (SMB), reporting directly to the EVP, Industries, you will own the strategy, growth, and profitability of Toptal ’s SMB business, with full P&L and budget authority.

You will improve how we win new clients, retain and expand existing relationships, and bring more of Toptal’s capabilities to market. You will decide where to invest, build the team, and be accountable for the results.

Job Description

SMB requires consistent and strong commercial judgment at a high volume. New clients arrive with an immediate need; within 15 minutes your team must quickly understand the problem, explain how Toptal can help, and move the opportunity toward a sale.

You will lead a high-energy sales organization with clear expectations and rigorous performance management. You will listen to calls, speak with clients, examine where opportunities are lost, and coach your leaders through specific performance issues.

You will know whether a shortfall comes from demand, selling quality, pricing, capacity, or the client experience, and act with the responsible teams to address it. Your managers should see the standard you expect in your own work.

You will build on an established client base and inbound demand to expand the problems small and medium-sized businesses trust Toptal to solve through our services, AI-based solutions, and talent-based capabilities.

You will have the authority to build the team and invest in profitable growth. This is a remote position. Applicants must be authorized to work in the US at the time of hire. Resumes and communication must be submitted in English.

Responsibilities: The following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills. Set and execute the SMB strategy.

Key Responsibilities

• Job Summary: As General Manager, Small & Medium Business (SMB), reporting directly to the EVP, Industries, you will own the strategy, growth, and profitability of Toptal ’s SMB business, with full P&L and budget authority.
• You will improve how we win new clients, retain and expand existing relationships, and bring more of Toptal’s capabilities to market.
• You will decide where to invest, build the team, and be accountable for the results.
• In addition to strengthening the inbound execution, you will grow our nascent outbound sales motion, improve our client expansion motion, develop more targeted marketing with our Enterprise industry teams, and activate a partnership ecosystem to bring new clients and revenue to Toptal.
• You will lead a high-energy sales organization with clear expectations and rigorous performance management.
• You will listen to calls, speak with clients, examine where opportunities are lost, and coach your leaders through specific performance issues.
• You will know whether a shortfall comes from demand, selling quality, pricing, capacity, or the client experience, and act with the responsible teams to address it.
• Your managers should see the standard you expect in your own work.

Required Skills and Qualifications

• New clients arrive with an immediate need; within 15 minutes your team must quickly understand the problem, explain how Toptal can help, and move the opportunity toward a sale.
• You will know whether a shortfall comes from demand, selling quality, pricing, capacity, or the client experience, and act with the responsible teams to address it.
• Applicants must be authorized to work in the US at the time of hire.
• Resumes and communication must be submitted in English.
• It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.
• Set clear standards for response speed, discovery, qualification, and closing.
• Use shared industry insight and client experience to sharpen targeting, then assess results through conversion, revenue, and acquisition economics.
• Qualifications and Job Requirements: Bachelor’s degree is required.

Benefits and Perks

• In the US, Toptal’s benefit offerings include participation in a 401(k) retirement plan; medical, dental, and vision health insurance plans; basic life insurance coverage and short-term and long-term disability coverage; access to flexible spending, dependent care, and health savings accounts; access to telehealth virtual doctors; an employee assistance program; and flexible paid time off.

Work Location and Schedule

This role is listed as Remote USA with location information shown as Remote USA. The employment type is Full Time.

About the Company

Toptal is the organization connected with this listing. USA Jobs Today displays this opportunity for job discovery only, so applicants should verify company details, application instructions, and eligibility on the official employer website.