Enterprise Customer Success Manager

Job Overview

Since inception, Elation has been focused on building a delightful, world-class experience that empowers physicians to deliver phenomenal care to patients.

Our team is committed to enhancing physician and patient quality of life through our SaaS cloud-based clinical platform. As we continue to scale, we are growing our Customer Success organization to meet the needs of our most strategic customers.

Job Description

What You'll Do Strategic Account Ownership Serve as the trusted strategic advisor and primary point of contact for a portfolio of mid-market and enterprise healthcare customers.

Strategic Account Planning Develop and execute comprehensive, multi-stakeholder account plans aligned to each customer's business objectives. Drive measurable platform adoption, value realization, and long-term partnership growth.

Renewal Management Own the full renewal lifecycle - from strategic planning and executive alignment to contract negotiation and timely close. Maintain a strong, predictable renewal rate across your book of business.

Key Responsibilities

• Since inception, Elation has been focused on building a delightful, world-class experience that empowers physicians to deliver phenomenal care to patients.
• We are seeking an experienced, senior-level Customer Success Manager to own and grow a portfolio of innovative healthcare delivery organizations.
• Build deep executive relationships, understand each organization's clinical and operational goals, and position Elation as a long-term platform partner.
• Executive Engagement & Value Delivery Lead high-impact Executive Business Reviews (EBRs) with senior clinical and operational leadership.
• Deliver data-driven ROI narratives and strategic roadmaps that reinforce Elation's value and deepen executive sponsorship.
• Renewal Management Own the full renewal lifecycle - from strategic planning and executive alignment to contract negotiation and timely close.
• Strategic Expansion & Whitespace Management Act as the primary commercial lead for your portfolio, directly driving and executing the end-to-end sales cycle for all cross-sell and upsell transactions.
• You will proactively pursue and close whitespace opportunities by translating usage data, clinical workflows, and organizational growth signals into prioritized expansion strategies that result in realized revenue and increased account penetration.

Required Skills and Qualifications

• Since inception, Elation has been focused on building a delightful, world-class experience that empowers physicians to deliver phenomenal care to patients.
• We are seeking an experienced, senior-level Customer Success Manager to own and grow a portfolio of innovative healthcare delivery organizations.
• What You Bring Experience 5+ years in Customer Success, Account Management, or a customer-facing growth role, with at least 2+ years focused on mid-market and enterprise accounts in healthcare SaaS, EHR, or RCM platforms Demonstrated success managing complex, multi-stakeholder accounts and navigating large healthcare organizations Prior experience owning expansion revenue, renewals, and upsell/cross-sell motions within an existing book of business Familiarity with ambulatory, specialty, multi-site group practices, or enterprise health systems Skills & Competencies Executive presence and the ability to influence and build trust with C-suite and VP-level stakeholders Strong full-cycle, consultative selling instincts - comfortable identifying needs, building business cases, and presenting solutions Proficiency in data storytelling: translating platform usage, outcomes data, and ROI metrics into compelling customer narratives Skilled in clinical use case framing to connect platform capabilities to physician and operational workflows Experience with lifecycle automation tools, CRM platforms (e.g., Salesforce), and customer health monitoring solutions Mindset Strategic thinker who balances long-term relationship building with near-term revenue accountability Proactive, organized, and comfortable managing a complex book of business with competing priorities Collaborative and cross-functional by nature - you thrive working with sales, product, and services teams How We Measure Success Net Revenue Retention (NRR) and Gross Revenue Retention (GRR) Expansion and upsell pipeline and close rate Renewal rate and on-time renewal % Platform adoption and utilization metrics across portfolio Executive engagement and EBR completion rate Proactive outreach and health score improvement across at-risk accounts Salary: $105,000 - 120,000/yr USD w/ variable comp Elation welcomes individuals from all backgrounds and walks of life.

Work Location and Schedule

This role is listed as Remote USA with location information shown as Remote USA. The employment type is Full Time.

About the Company

Elation Health is the organization connected with this listing. USA Jobs Today displays this opportunity for job discovery only, so applicants should verify company details, application instructions, and eligibility on the official employer website.