Director, Customer Growth & Lifecycle

Job Overview

The Team + The Role Pendo is rebuilding for the AI era, with new products, new buyers, and new ways to deliver value to customers.

The Customer Growth and Lifecycle function sits at the center of that shift, helping turn customer engagement into a deliberate, repeatable, compounding growth motion.

Job Description

This team connects product usage, customer behavior, experimentation, and lifecycle programs to help customers get more value from Pendo.

You will also lead a team of approximately five Adoption Managers and Pendo’s Center of Excellence / Product Operations function. This is a role based in-office in Raleigh or New York, or Remote in the East Coast.

Behavior-to-action strategy: Use Pendo’s own analytics to identify where users find value, where they drop off, and which interventions move the needle. You will scope and prove your own work rather than waiting on an analyst to define the opportunity.

Scaled Pendo-on-Pendo execution: Act as one of Pendo’s most important internal practitioners of the product.

Key Responsibilities

• The Team + The Role Pendo is rebuilding for the AI era, with new products, new buyers, and new ways to deliver value to customers.
• As Director, Customer Growth & Lifecycle, you will own the lifecycle motion from first login to fully embedded power user.
• You will design the experiments, programs, and data-driven interventions that make engagement intentional rather than accidental, using Pendo’s own platform and analytics to understand what moves adoption, retention, and expansion.
• You will also lead a team of approximately five Adoption Managers and Pendo’s Center of Excellence / Product Operations function.
• What this looks like day-to-day Customer lifecycle ownership: Build, iterate, and optimize the full digital customer journey from onboarding through expansion.
• You will start with functional lifecycle infrastructure and make it more measurable, scalable, and compounding.
• You will scope and prove your own work rather than waiting on an analyst to define the opportunity.
• Your insights will help shape feature decisions and improve how Pendo builds for adoption, retention, and expansion.

Required Skills and Qualifications

• Who You Are Beyond the qualifications, we hire through a specific lens.
• Must-haves 7+ years of experience in product growth, lifecycle design, or growth marketing in software.
• Experience running lifecycle or growth programs in a product-led SaaS company where the end user and economic buyer are different people.
• Experience building and leading a team of growth or lifecycle professionals focused on the customer journey.
• Hands-on experience with experimentation, including forming hypotheses, testing quickly, learning from results, and shipping improvements.
• Power-user experience with Pendo.
• Nice-to-haves Experience designing lifecycle programs that connect digital onboarding, product usage, retention, and expansion.
• Experience using customer conversations alongside behavioral data to understand motivation, friction, and value realization.

Benefits and Perks

• Benefits: United States benefits include highly competitive, employer-heavy coverage including $0 premium options, strong 401(k) match, equity, and flexible time off.

Work Location and Schedule

This role is listed as Remote USA with location information shown as Remote USA. The employment type is Full Time.

About the Company

Pendo is the organization connected with this listing. USA Jobs Today displays this opportunity for job discovery only, so applicants should verify company details, application instructions, and eligibility on the official employer website.