Data Scientist for Top Cosmetic firm
Job Overview
Summary We are seeking a Data Scientist to analyze anonymized consumer interaction data and uncover patterns in unstructured language across call center and cross-channel conversations.
The primary goal is to identify intent, surface trends, and turn language into structured insights that can inform content strategy and web experiences.
Job Description
General information This engagement focuses on a large historical dataset collected over 10 years across consumer information and interaction touchpoints.
The data includes call center and cross-channel interactions, with existing KPI reporting around areas such as conflict types and call duration, but limited analysis of the underlying unstructured language.
The data sits in a homegrown database and Azure environment, with an anonymized semantic layer. The initial phase will be exploratory and somewhat open-ended, starting with manual exports of conversation data before more connected pipelines are established.
This role will work closely with a Program Manager supporting the broader effort. Tasks and Deliverables - Analyze anonymized consumer interaction and call center conversation data.
- Review exported conversation data across channels, brands, and interaction types. - Identify intent patterns within unstructured language and conversation content. - Spot trends in customer language not captured by existing KPI reporting.
- Convert unstructured language into structured insights and usable analysis frameworks. - Develop recommendations on how findings can inform content strategy. - Explore how LLM-era language analysis can support web content decisions.
Key Responsibilities
- This role will work closely with a Program Manager supporting the broader effort.
- Tasks and Deliverables - Analyze anonymized consumer interaction and call center conversation data.
- Explore how LLM-era language analysis can support web content decisions.
- Collaborate closely with the paired Program Manager on analysis priorities and outputs.
Required Skills and Qualifications
- The primary goal is to identify intent, surface trends, and turn language into structured insights that can inform content strategy and web experiences.
- Required experience - Proven experience as a Data Scientist working with large-scale datasets.
- Strong experience analyzing unstructured text or language-based data.
- Experience identifying trends, patterns, and intent signals from customer interactions.
- Experience working with anonymized or sensitive consumer data.
USA Jobs Today role summary
Role Summary
Data Scientist for Top Cosmetic firm at Toptal is a remote United States position and is listed as Full Time.
Summary We are seeking a Data Scientist to analyze anonymized consumer interaction data and uncover patterns in unstructured language across call center and cross-channel conversations.
Review the employer's original description and official application page before applying; USA Jobs Today organizes source-supported details for readability without changing stated requirements.
Application Checklist
- Review the stated qualifications, including: Required experience - Proven experience as a Data Scientist working with large-scale datasets. Strong experience analyzing unstructured text or language-based data.
- Confirm that the official application page still lists the role as open.
- Verify the work location and any United States eligibility or work-authorization requirements.
- Tailor your resume to the responsibilities and qualifications stated by Toptal.
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Original job information is provided by the hiring organization or listed source. USA Jobs Today organizes source-supported details for readability without inventing salary, benefits, qualifications, sponsorship, or remote eligibility.
Work Location and Schedule
This role is listed as Remote USA with location information shown as Remote USA. The employment type is Full Time.
About the Company
Toptal is the organization connected with this listing. USA Jobs Today displays this opportunity for job discovery only, so applicants should verify company details, application instructions, and eligibility on the official employer website.
Application Notes
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