Customer Success Director

Job Overview

DISQO is a leading provider of advertising intelligence, measuring brand and performance outcomes across every media channel to power data-driven marketing decisions.

Trusted by 500+ of the world’s largest brands and 150+ agency and media partners, and recognized by Inc. , Deloitte, Ad Age, Digiday, Forbes, and Cynopsis, DISQO is redefining the power of measurement in advertising.

Job Description

Joining DISQO Nation means being part of a team that moves fast, thinks boldly, and is passionate about solving meaningful problems. At DISQO, our day-to-day roles are deeply integrated with AI.

We actively empower every team member with cutting-edge AI tools to automate repetitive tasks and streamline workflows, allowing you to focus your energy on high-impact, strategic, and creative problem-solving.

Innovation isn't just something we talk about, it's how we operate. We challenge assumptions, embrace new ideas, and continuously push ourselves to build better solutions for our customers and each other. Our values guide how we work and win together.

We believe in winning as one team , fostering a culture of collaboration, trust, and shared accountability. We pursue outsized impact by focusing on opportunities that drive meaningful results for our customers and our business.

We champion the customer by putting their needs at the center of every decision and delivering solutions that create real value. And we are relentlessly all in , bringing energy, passion, and commitment to every challenge, every day.

If you're energized by high-growth environments, motivated by AI-enabled productivity, and excited by the opportunity to do impactful work alongside talented, driven teammates, you'll feel right at home at DISQO.

Key Responsibilities

• DISQO is a leading provider of advertising intelligence, measuring brand and performance outcomes across every media channel to power data-driven marketing decisions.
• We challenge assumptions, embrace new ideas, and continuously push ourselves to build better solutions for our customers and each other.
• We champion the customer by putting their needs at the center of every decision and delivering solutions that create real value.
• You'll be someone other CSMs look to not just for client management craft, but for how to fold AI and improve into the day-to-day of the job.
• What you'll own: Strategic account leadership.
• Manage a portfolio of DISQO’s largest and most complex accounts - often multi-year, multi-stakeholder, and revenue-critical.
• Build and sustain relationships with VP/C-suite champions, not just day-to-day contacts.
• Executive-level trust and risk management.

Required Skills and Qualifications

• The CSM Director demonstrates advanced use of AI in their day-to-day - building custom skills, agents, and artifacts to drive velocity, client value and efficiency - and sets the example for what AI-native account management looks like across the team.
• You go well beyond prompting a chatbot - you’ve built or configured custom skills, agents, or artifacts that changed how you or your team actually worked, and you bring that same instinct to how you run your accounts.
• A demonstrated pattern of raising the level of people and process around you, even without a title that requires it Deep curiosity about the client’s business, not just DISQO’s product Excellent judgment about when to solve something yourself, when to loop in a specialist, and when to escalate Compensation Your pay will be determined by your experience, work location, and other applicable factors.
• Exceptional teams are rooted in extraordinary people, each with a unique story and a compelling set of skills.

Benefits and Perks

• Additional Information #LI-MV1 At DISQO, we pride ourselves on having a positive, performance-oriented workplace that includes a flexible hybrid approach, competitive medical benefits, and an amazing vacation policy.
• Perks & Benefits: ·100% covered Medical/Dental/Vision for employee, competitive dependent coverage ·Stock options ·401K ·Generous PTO policy ·Team offsites, social events & happy hours ·Life Insurance ·Health FSA ·Catered lunch and fully stocked kitchen ·Paid Maternity/Paternity leave ·Disability Insurance ·Travel Assistance Program ·24/7 Counseling Services offered to Employees Note: The benefits noted above are for full time US based employees only.

Work Location and Schedule

This role is listed as Remote USA with location information shown as Remote USA. The employment type is Full Time.

About the Company

DISQO is the organization connected with this listing. USA Jobs Today displays this opportunity for job discovery only, so applicants should verify company details, application instructions, and eligibility on the official employer website.