Customer Service Rep

Job Overview

As a Workplace Customer Service Representative, you will provide exceptional service to our policyholders and providers by efficiently handling inquiries, thoroughly researching issues, and ensuring a seamless customer experience.

In this role, you’ll support a wide range of customer needs across our Group Insurance products, including Disability, Life, Accident, Critical Illness, Hospital Indemnity, and Paid Leave-ranging from straightforward policy questions to more complex claim‑related inquiries.

Job Description

You’ll use multiple internal systems and resources to investigate, resolve, and communicate solutions effectively.

Training is held Monday through Friday, 8:00 AM – 4:30 PM CST . Following training, your regular shift will transition to our closing hours: 9:00 AM – 5:30 PM CST / 10:00 AM – 6:30 EST WHAT WE CAN OFFER YOU: Hourly Wage: $20.

50, plus annual bonus opportunity. 401(k) plan with a 2% company contribution and 6% company match. Work-life balance with vacation, personal time and paid holidays. See our benefits and perks page for details.

Research and analyze incoming inquiries to resolve customer issues using relevant systems and policies. Make outgoing calls to gather information on inquiries not readily available in systems.

Stay current on company, industry changes, and relevant regulations to ensure compliance and effectiveness. Utilize service recovery techniques to turn complaints into opportunities for business growth and retention.

Key Responsibilities

• As a Workplace Customer Service Representative, you will provide exceptional service to our policyholders and providers by efficiently handling inquiries, thoroughly researching issues, and ensuring a seamless customer experience.
• In this role, you’ll support a wide range of customer needs across our Group Insurance products, including Disability, Life, Accident, Critical Illness, Hospital Indemnity, and Paid Leave-ranging from straightforward policy questions to more complex claim‑related inquiries.
• WHAT YOU'LL DO: Handle inbound calls in a fast‑paced environment, delivering excellent customer service for routine inquiries and assisting with complex cases as needed.

Required Skills and Qualifications

• As a Workplace Customer Service Representative, you will provide exceptional service to our policyholders and providers by efficiently handling inquiries, thoroughly researching issues, and ensuring a seamless customer experience.
• Applicants for this position must not now, nor at any point in the future, require sponsorship for employment.
• WHAT YOU’LL BRING: Experience in a customer service or contact center environment.
• Excellent oral and written communication skills, with strong decision-making and analytical abilities.
• Demonstrated telephone skills, providing quality customer service consistently.
• Proficient in computer systems and keyboarding, with a focus on detail orientation.
• Strong interpersonal skills, capable of multitasking and adapting quickly to changes while ensuring customer satisfaction.
• PREFERRED: Strong planning and organizational skills with the ability to prioritize effectively.

Benefits and Perks

• In this role, you’ll support a wide range of customer needs across our Group Insurance products, including Disability, Life, Accident, Critical Illness, Hospital Indemnity, and Paid Leave-ranging from straightforward policy questions to more complex claim‑related inquiries.
• Your ability to listen, analyze information, and communicate clearly will be essential in helping customers understand their benefits, resolve concerns, and feel confident in the service they receive.
• Following training, your regular shift will transition to our closing hours: 9:00 AM – 5:30 PM CST / 10:00 AM – 6:30 EST WHAT WE CAN OFFER YOU: Hourly Wage: $20.50, plus annual bonus opportunity.
• 401(k) plan with a 2% company contribution and 6% company match.
• Work-life balance with vacation, personal time and paid holidays.
• See our benefits and perks page for details.

Work Location and Schedule

This role is listed as Remote USA with location information shown as Remote USA. The employment type is Full Time.

About the Company

Mutual of Omaha is the organization connected with this listing. USA Jobs Today displays this opportunity for job discovery only, so applicants should verify company details, application instructions, and eligibility on the official employer website.