Customer Reliability Engineer – Infrastructure

Job Overview

Astronomer empowers data teams to bring mission-critical software, analytics, and AI to life and is the company behind Astro, the industry-leading unified DataOps platform powered by Apache Airflow®.

Astro accelerates building reliable data products that unlock insights, unleash AI value, and powers data-driven applications. Trusted by more than 800 of the world's leading enterprises, Astronomer lets businesses do more with their data.

Job Description

To learn more, visit www. astronomer. io . About this role The Astronomer Customer Reliability Engineering (CRE) team is responsible for the success of our customers' usage of our managed Airflow service.

This entails responding to incidents either raised by a customer, or from our monitoring system and then taking further steps to ensure problems are permanently resolved or monitored.

This role is directly customer-facing and gives exposure to very diverse problems and requirements. CRE get the opportunity to interface with customers from a variety of industries across different cloud providers, and all with different expectations.

What you get to do: Provide solutions to customers to make them successful using our products.

Key Responsibilities

• Astronomer empowers data teams to bring mission-critical software, analytics, and AI to life and is the company behind Astro, the industry-leading unified DataOps platform powered by Apache Airflow®.
• Astro accelerates building reliable data products that unlock insights, unleash AI value, and powers data-driven applications.
• Trusted by more than 800 of the world's leading enterprises, Astronomer lets businesses do more with their data.
• About this role The Astronomer Customer Reliability Engineering (CRE) team is responsible for the success of our customers' usage of our managed Airflow service.
• The CREs are responsible for operating, monitoring, and maintaining the platform to ensure availability, predictability, and reliable operations.
• As an infrastructure specialist within the team, you will focus on the reliability of the underlying cloud infrastructure and Kubernetes clusters.
• As owners of the observability platform, CRE has unlimited potential to improve the reliability of the product and deliver the best possible outcome for our customers.
• Your contributions will directly impact customers' success with using the Astronomer products, and you will be able to help make meaningful improvements to the customer experience.

Required Skills and Qualifications

• Your contributions will directly impact customers' success with using the Astronomer products, and you will be able to help make meaningful improvements to the customer experience.
• Own the customer experience, working directly with customers to prioritize and solve issues, meet SLAs, and provide “white glove” guidance on the path to production.
• Enhance and enrich customer documentation Work with the latest technology and multi-cloud implementations What you bring to the role: 5 years of experience, preferably with large, complex cloud infrastructures operating at scale 3 years of experience with Kubernetes Experience managing a Production distributed system with at least one major cloud provider (one or all: AWS, GCP, Azure) Strong Linux experience Knowledge of how to operate and monitor issues for distributed systems Previous experience in handling customers issues (internal or external) Strong communication skills DevOps or CI/CD experience Python scripting Good troubleshooting Skills Bonus points if you have: Experience as a Site Reliability Engineer Worked with Kubernetes Custom Resources Depth of knowledge with Azure Airflow/Big Data Orchestration experience IaC experience The estimated total compensation for this role ranges from $125,000 - $130,000 based on leveling and geography, along with an equity component and a comprehensive benefits package.
• This range is merely an estimate; actual compensation may deviate from this range based on skills, experience, and qualifications.

Benefits and Perks

• Enhance and enrich customer documentation Work with the latest technology and multi-cloud implementations What you bring to the role: 5 years of experience, preferably with large, complex cloud infrastructures operating at scale 3 years of experience with Kubernetes Experience managing a Production distributed system with at least one major cloud provider (one or all: AWS, GCP, Azure) Strong Linux experience Knowledge of how to operate and monitor issues for distributed systems Previous experience in handling customers issues (internal or external) Strong communication skills DevOps or CI/CD experience Python scripting Good troubleshooting Skills Bonus points if you have: Experience as a Site Reliability Engineer Worked with Kubernetes Custom Resources Depth of knowledge with Azure Airflow/Big Data Orchestration experience IaC experience The estimated total compensation for this role ranges from $125,000 - $130,000 based on leveling and geography, along with an equity component and a comprehensive benefits package.

Work Location and Schedule

This role is listed as Remote USA with location information shown as Remote USA. The employment type is Full Time.

About the Company

Astronomer is the organization connected with this listing. USA Jobs Today displays this opportunity for job discovery only, so applicants should verify company details, application instructions, and eligibility on the official employer website.