Customer Engagement Strategy Lead

Job Overview

General information Requisition # R69464 Locations USA-Remote Work Posting Date 07/23/2026 Security Clearance Required None Remote Type Fully Remote Time Type Part time & Requirements Shape the future of defense with MANTECH!

Join a team dedicated to safeguarding our nation through advanced tech and innovative solutions. Since 1968, we’ve been a trusted partner to the Department of Defense, delivering cutting-edge projects that make a real impact.

Job Description

Dive into exciting opportunities in Cybersecurity, IT, Data Analytics and more. Propel your career forward and be part of something extraordinary. Your journey starts now-protect and innovate with MANTECH!

***This is for a future opportunity*** MANTECH seeks a motivated, career and customer-oriented Customer Engagement Strategy Lead to join our team. This is a Part-time Remote position with an onsite location for meetings in Herndon, VA.

Operating at the intersection of technical execution and client strategy, this part-time role serves as the critical bridge between our engineering teams and the VA's end users.

You will ensure our technical teams understand the deep customer context necessary to maximize the pilot's impact while actively monitoring the landscape across all VA lines of business (OIT, VHA, VBA, NCA, etc.

) to identify corporate risks and strategic growth opportunities for MANTECH.

Key Responsibilities

• Since 1968, we’ve been a trusted partner to the Department of Defense, delivering cutting-edge projects that make a real impact.
• **This is for a future opportunity*** MANTECH seeks a motivated, career and customer-oriented Customer Engagement Strategy Lead to join our team.
• The Customer Engagement Strategy Lead will support a high-visibility pilot program introducing a major new IT capability within the Department of Veterans Affairs (VA).
• You will ensure our technical teams understand the deep customer context necessary to maximize the pilot's impact while actively monitoring the landscape across all VA lines of business (OIT, VHA, VBA, NCA, etc.) to identify corporate risks and strategic growth opportunities for MANTECH.
• Responsibilities include but are not limited to: Technical Performance Oversight & Customer Alignment; Bridge Technical & Business Operations: Provide continuous customer context to technical team members, ensuring engineering, development, and implementation decisions align with the daily realities and needs of VA end users.
• Optimize Pilot Outcomes: Oversee the performance of technical delivery teams during the pilot phase, defining success metrics that reflect both technical usability and true client satisfaction.
• Strategic Opportunity & Risk Management Corporate Risk Mitigation: Proactively identify organizational, operational, or technical risks arising from user adoption and sampling across diverse VA stakeholders.
• Develop mitigation strategies and immediately escalate high-impact risks to executive leadership.

Required Skills and Qualifications

• General information Requisition # R69464 Locations USA-Remote Work Posting Date 07/23/2026 Security Clearance Required None Remote Type Fully Remote Time Type Part time & Requirements Shape the future of defense with MANTECH!
• Minimum Qualifications: Master’s degree in Information Technology or a relevant discipline, plus at least 14 years of related professional experience.
• Experience working alongside software engineers, IT architects, or technical project managers, with the ability to translate complex technical concepts into business value (and vice versa).
• Experience with executive communication, stakeholder management, and consulting within federal IT programs.
• Preferred Qualifications Experience leading customer adoption, change management, or user-centered design for large-scale federal IT modernization pilots.
• Clearance Requirements: Must be a US Citizen and be willing and able to obtain and maintain a VA Public Trust Clearance.
• There are differentiating factors that can impact a final salary/hourly rate, including, but not limited to, Contract Wage Determination, relevant work experience, skills and competencies that align to the specified role, geographic location (For Remote Opportunities), education and certifications as well as Federal Government Contract Labor categories.

Benefits and Perks

• MANTECH’s benefits offerings include, dependent upon position, Health Insurance, Life Insurance, Paid Time Off, Holiday Pay, short-term and long-term Disability, Retirement and Savings, Learning and Development opportunities, wellness programs as well as other optional benefit elections.

Work Location and Schedule

This role is listed as Remote USA with location information shown as Remote USA. The employment type is Full Time.

About the Company

ManTech is the organization connected with this listing. USA Jobs Today displays this opportunity for job discovery only, so applicants should verify company details, application instructions, and eligibility on the official employer website.