Clinical Quality Specialist

Job Overview

Our mission at Talkspace is to help people heal. To get there, we need exceptionally passionate, bright, and motivated people. Want to help over one million people receive quality mental healthcare?

Come join our mission of getting therapy in the hands of everyone! We are looking for an experienced Clinical Quality Specialist to join our Network and Clinical Quality team.

Job Description

Your expertise will create a substantial impact in upholding the highest standards of care. To work at Talkspace, you need to be as passionate as we are about our work, and excited to partner with us on delivering quality mental healthcare.

*This is a remote position based on Eastern Time with a Monday - Friday daytime schedule.

What You’ll Do Peer Proficiency Review Conduct room/documentation audits to investigate complaints and determine the validity of findings and evaluate improvement opportunities and risk Assist with Interrater Reliability initiative Develop and evolve criteria used to evaluate clinical quality Clinical Support Support providers in network with clinical issues and connect them with peer consultants as needed Coordinate with CMO, SVP, Network, Director of Clinical & Quality, and/or Manager of Quality to support execution of special clinical projects Assist with clinical risk management Provide clinical support cross-departmentally Quality Management Coordinate with Quality Management about room/documentation audits to guide practitioner action plans Assist with the development of clinical policy and procedures Assist with provider performance monitoring and remediation Engage in quality improvement initiatives as needed Performs other related duties as assigned About You Current license to practice independently without supervision (e.

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Our salary bands are based on internal and external compensation benchmarks, which we regularly evaluate to ensure we pay competitively. The base salary range for this role is between $75,000 and $80,000.

Key Responsibilities

• As a Clinical Quality Specialist, you'll lead peer proficiency reviews, contribute to quality improvement initiatives, and provide essential clinical support for network providers.
• To work at Talkspace, you need to be as passionate as we are about our work, and excited to partner with us on delivering quality mental healthcare.
• What You’ll Do Peer Proficiency Review Conduct room/documentation audits to investigate complaints and determine the validity of findings and evaluate improvement opportunities and risk Assist with Interrater Reliability initiative Develop and evolve criteria used to evaluate clinical quality Clinical Support Support providers in network with clinical issues and connect them with peer consultants as needed Coordinate with CMO, SVP, Network, Director of Clinical & Quality, and/or Manager of Quality to support execution of special clinical projects Assist with clinical risk management Provide clinical support cross-departmentally Quality Management Coordinate with Quality Management about room/documentation audits to guide practitioner action plans Assist with the development of clinical policy and procedures Assist with provider performance monitoring and remediation Engage in quality improvement initiatives as needed Performs other related duties as assigned About You Current license to practice independently without supervision (e.g.
• Professional Counselor, Licensed Mental Health Counselor, Social Worker, Marriage and Family Counselor, Psychologist) with diagnostic privileges 5+ years of clinical experience 2+ years experience in telehealth and QA Experience with high acuity clients preferred Demonstrated understanding of how AI is used in/impacts the clinical field preferred Benefits Comprehensive Medical, Dental and Vision plans coverage Pre-tax benefits: HSA/ FSA 401k Retirement Savings Program with matching Voluntary benefits Monthly Wellness Stipend to promote mental and physical self-care Flexible PTO and Remote First Environment Regular team events, including Wellness Workshops and Team Building Events Free access to Talkspace products for you and one household member, as well as access to a friends and family discount!
• Backed by over 10 years of industry-leading research and clinically proven results, our accessible care model continues to make huge strides in lowering the barriers to quality mental healthcare services nationwide.
• Talkspace is the top insurance-covered therapy service with over 112 million Americans covered and a leader within the Corporate Wellness Space, with more than 200 employer partnerships across several industries.
• It ensures that everyone feels a sense of belonging, value, support, and respect as an individual.

Required Skills and Qualifications

• We are looking for an experienced Clinical Quality Specialist to join our Network and Clinical Quality team.
• Professional Counselor, Licensed Mental Health Counselor, Social Worker, Marriage and Family Counselor, Psychologist) with diagnostic privileges 5+ years of clinical experience 2+ years experience in telehealth and QA Experience with high acuity clients preferred Demonstrated understanding of how AI is used in/impacts the clinical field preferred Benefits Comprehensive Medical, Dental and Vision plans coverage Pre-tax benefits: HSA/ FSA 401k Retirement Savings Program with matching Voluntary benefits Monthly Wellness Stipend to promote mental and physical self-care Flexible PTO and Remote First Environment Regular team events, including Wellness Workshops and Team Building Events Free access to Talkspace products for you and one household member, as well as access to a friends and family discount!
• Within the salary bands, leveling corresponds to each candidate’s relevant experience, skills as assessed during the interview process, education, and applicable certifications.
• We encourage you to apply, even if you don’t meet every qualification, if you believe you could make a great addition to this team.
• We value and embrace the richness arising from their varied backgrounds, perspectives, and experiences, which include, but are not limited to, age, ability, ethnicity, gender, race, and cultural background.

Benefits and Perks

• Professional Counselor, Licensed Mental Health Counselor, Social Worker, Marriage and Family Counselor, Psychologist) with diagnostic privileges 5+ years of clinical experience 2+ years experience in telehealth and QA Experience with high acuity clients preferred Demonstrated understanding of how AI is used in/impacts the clinical field preferred Benefits Comprehensive Medical, Dental and Vision plans coverage Pre-tax benefits: HSA/ FSA 401k Retirement Savings Program with matching Voluntary benefits Monthly Wellness Stipend to promote mental and physical self-care Flexible PTO and Remote First Environment Regular team events, including Wellness Workshops and Team Building Events Free access to Talkspace products for you and one household member, as well as access to a friends and family discount!
• Compensation At Talkspace, we believe that pay transparency during the interview process is a critical part of diversity, equity, and inclusion.
• Talkspace is the most comprehensive and convenient way to take care of your mental health and wellness, focused on providing quality mental health services on your own terms.
• Talkspace is the top insurance-covered therapy service with over 112 million Americans covered and a leader within the Corporate Wellness Space, with more than 200 employer partnerships across several industries.
• Fun company-wide events, happy hours, wellness perks, flex PTO, access to Talkspace products, and competitive benefits are just some of the ways we make Talkspace a great place to work.
• How do we define Diversity, Equity, Inclusion, and Belonging at Talkspace?

Work Location and Schedule

This role is listed as Remote USA with location information shown as Remote USA. The employment type is Full Time.

About the Company

Talkspace is the organization connected with this listing. USA Jobs Today displays this opportunity for job discovery only, so applicants should verify company details, application instructions, and eligibility on the official employer website.