Client Success Manager

Job Overview

Maven Clinic is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us.

Through Maven Enterprise, the company partners with more than 2,300 employers and health plans to provide end-to-end women's and family health programs spanning fertility and family building, maternity and newborn care, parenting and pediatrics, and menopause and midlife - improving clinical outcomes, reducing healthcare costs, and expanding equitable access to high-quality care at scale.

Job Description

Through its consumer platform, Maven provides direct access to virtual care across 30+ specialties, as well as dedicated hormone and GLP-1 care programs purpose-built for women.

Recognized for innovation and industry leadership, Maven has been named to the TIME100 Most Influential Companies, CNBC Disruptor 50, Fast Company's Most Innovative Companies, and FORTUNE Best Places to Work. Learn more at mavenclinic.

com An award-winning culture working towards an important mission – Maven Clinic is a recipient of over 30 workplace and innovation awards, including: TIME 100 Most Influential Companies (2023, 2026) Fortune Change the World (2024) CNBC Disruptor 50 List (2022, 2023, 2024) Fortune Best Workplaces for Millennials (2024) Fortune Best Workplaces in Health Care (2024) Fast Company Most Innovative Companies (2020, 2023) Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024) Maven is looking for a commercially-minded and strategic Client Success Manager to join our Client Success team, to own relationships with our employer accounts.

This person will be on the front lines as a trusted advisor to our clients and a key partner to our channel partnership teams.

Key Responsibilities

• Through Maven Enterprise, the company partners with more than 2,300 employers and health plans to provide end-to-end women's and family health programs spanning fertility and family building, maternity and newborn care, parenting and pediatrics, and menopause and midlife - improving clinical outcomes, reducing healthcare costs, and expanding equitable access to high-quality care at scale.
• Founded in 2014 by CEO Kate Ryder, Maven Clinic has raised more than $425 million from leading healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital.
• Recognized for innovation and industry leadership, Maven has been named to the TIME100 Most Influential Companies, CNBC Disruptor 50, Fast Company's Most Innovative Companies, and FORTUNE Best Places to Work.
• Learn more at mavenclinic.com An award-winning culture working towards an important mission – Maven Clinic is a recipient of over 30 workplace and innovation awards, including: TIME 100 Most Influential Companies (2023, 2026) Fortune Change the World (2024) CNBC Disruptor 50 List (2022, 2023, 2024) Fortune Best Workplaces for Millennials (2024) Fortune Best Workplaces in Health Care (2024) Fast Company Most Innovative Companies (2020, 2023) Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024) Maven is looking for a commercially-minded and strategic Client Success Manager to join our Client Success team, to own relationships with our employer accounts.
• The Client Success Manager will be the main point of contact for employer accounts introduced through Maven’s channel partnerships - driving enrollment and engagement while taking direct accountability for net revenue retention, renewal health, and expansion readiness.
• You’ll translate member outcomes into quantifiable business value for clients, orchestrate cross-functional motions with Sales, Renewals, Product, and Analytics, and build the strategic account plans that protect and grow Maven’s revenue.
• This is not a reactive support role, it’s a commercial position that requires equal parts relationship depth, analytical rigor, and business acumen.
• As Client Success Manager at Maven, you will: Support the success and satisfaction of your portfolio of employer clients, helping ensure strong client retention and engagement Collaborate with channel/payer partner client executives to manage broader strategic client relationships and unlock additional business opportunities within your portfolio Assist in building and maintaining account plans, tracking renewal milestones, and identifying opportunities for growth.

Required Skills and Qualifications

• What we’re looking for you to bring: 5+ years of experience in account management, customer success, or client services within digital health, healthcare, benefits, or SaaS companies, with demonstrated ability to manage client relationships and contribute to commercial outcomes.
• Experience working with enterprise employer clients through channel/payer partners (5,000+ employees) preferred.
• Collaborate with internal teams to deliver a seamless experience for clients, providing insights that inform product, process, or market improvements.
• Experience partnering with Sales or Renewals teams to support commercial opportunities and account growth.
• Strong interpersonal, verbal, written, and presentation skills, with the ability to communicate clearly and influence internal and external stakeholders.
• Analytical skills and strategic thinking – able to translate data and client performance into actionable insights in collaboration with clients.
• Experience supporting the full lifecycle of customer success post-sales (implementation, adoption, product training, renewals, and account management).
• Helpful experiences and skills (not required, can be learned on the job): Experience at a digital health company in health, wellness, or family health space.

Benefits and Perks

• Recognized for innovation and industry leadership, Maven has been named to the TIME100 Most Influential Companies, CNBC Disruptor 50, Fast Company's Most Innovative Companies, and FORTUNE Best Places to Work.
• Learn more at mavenclinic.com An award-winning culture working towards an important mission – Maven Clinic is a recipient of over 30 workplace and innovation awards, including: TIME 100 Most Influential Companies (2023, 2026) Fortune Change the World (2024) CNBC Disruptor 50 List (2022, 2023, 2024) Fortune Best Workplaces for Millennials (2024) Fortune Best Workplaces in Health Care (2024) Fast Company Most Innovative Companies (2020, 2023) Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024) Maven is looking for a commercially-minded and strategic Client Success Manager to join our Client Success team, to own relationships with our employer accounts.
• What we’re looking for you to bring: 5+ years of experience in account management, customer success, or client services within digital health, healthcare, benefits, or SaaS companies, with demonstrated ability to manage client relationships and contribute to commercial outcomes.
• Ability to build and maintain relationships with multiple stakeholders (HR, Benefits, Finance), navigating client environments effectively.
• Helpful experiences and skills (not required, can be learned on the job): Experience at a digital health company in health, wellness, or family health space.
• Experience with managing high volume of clients is preferred Experience supporting health benefit programs for employer or payer clients.

Work Location and Schedule

This role is listed as Remote USA with location information shown as Remote USA. The employment type is Full Time.

About the Company

Maven Clinic is the organization connected with this listing. USA Jobs Today displays this opportunity for job discovery only, so applicants should verify company details, application instructions, and eligibility on the official employer website.