Business Systems Analyst - Salesforce, Gainsight Admin

Job Overview

Rithum™ is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences.

We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimize operations across channels, scale product offerings and enhance margins.

Job Description

Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV.

Overview As a Business Systems Analyst, you own the platforms our Brands and Retailers services organizations runs on: Gainsight, Salesforce, and Pendo, with room to absorb adjacent tools as we add them.

You are the single technical owner who holds the cross-tool context: how a Salesforce field feeds a Gainsight health score that drives a Pendo-guided workflow.

All team members are expected to leverage AI to work smarter, accelerate decision-making, automate repeatable work, and improve outcomes.

Key Responsibilities

• Rithum™ is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences.
• Using our commerce, marketing, and delivery solutions, our customers create optimized consumer shopping journeys from beginning to end.
• In this role, you keep these systems healthy and coherent, accelerate the AI initiatives that depend on them, and enable Client Success, Support, Onboarding, Professional Services, Managed Services, and the broader services organization to get more value from the tools we already have.
• You are encouraged to continuously identify opportunities to apply AI, data, and scalable processes to enhance productivity, drive innovation, and deliver greater value for our clients, partners, and teams while maintaining appropriate judgment, quality, security, and compliance.
• Responsibilities Salesforce Administer Salesforce for Services in the Brands and Retailers Business Units organization, including configuration, automation, permissions, and deployments.
• Build scalable automations and maintain sustainable platform configuration aligned with the established roadmap.
• Cross-Platform Administration & Optimization Maintain reliable integrations and data consistency across Salesforce, Gainsight, Pendo, Staircase AI, and other supported platforms.
• Support Services teams by balancing platform requests through established prioritization processes.

Required Skills and Qualifications

• Rithum™ is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences.
• Qualifications Minimum Qualifications 2+ years of experience administering Salesforce and Gainsight.
• Experience configuring enterprise applications, automation, permissions, integrations, and data management.
• Experience supporting APIs, data synchronization, and cross-platform system dependencies.
• Strong analytical and problem-solving skills with the ability to diagnose and resolve technical and data quality issues.
• Experience using AI tools (e.g., ChatGPT, Microsoft Copilot, Claude) to improve productivity through documentation, communication, data analysis, automation, or workflow optimization.
• Preferred Qualifications Bachelor's degree.
• 4+ years of enterprise systems administration experience.

Benefits and Perks

• To ensure work and life balance works for you, we also offer an array of resources to support you and your families, including comprehensive benefits and wellness plans.
• Achieve work-life balance through remote-first working conditions, generous time off, and wellness days.
• Receive industry-competitive compensation and total rewards benefits.
• locations and is determined based on market data, internal equity, and experience.
• Final compensation may vary depending on geographic location, skills, and relevant experience.In addition to base pay, we offer a discretionary bonus for non-sales roles, a comprehensive benefits package, and, where applicable, sales incentives.
• For this position, the expected discretionary bonus is 10% of the annual base salary.

Work Location and Schedule

This role is listed as Remote USA with location information shown as Remote USA. The employment type is Full Time.

About the Company

Rithum is the organization connected with this listing. USA Jobs Today displays this opportunity for job discovery only, so applicants should verify company details, application instructions, and eligibility on the official employer website.