Bilingual Remote Licensed Customer Service Representative

Job Overview

Join Our Team as a Bilingual, Spanish & English, Remote Experienced and Licensed Customer Service Representative!

Within our Customer Response Center, the Bilingual Remote Customer Service Representative provides timely, accurate and responsive information and service to policyholders and agents for a division of Personal Lines products, plans and programs.

Job Description

Independently solve problems relating to policies within scope and escalate others as appropriate. Identifies, analyzes, and owns customer policy needs to ensure high customer satisfaction, growth and retention of business.

Bilingual Requirement: Fluency in both English and Spanish is required. New hires will not begin work in the bilingual queue and will not receive bilingual differential pay until an opening for bilingual coverage arises.

Training: Paid training is Monday – Friday, 9:00am - 5:30pm EST (full time). Training is a critical component to your success, and that success starts with reliable attendance.

Attendance and active engagement during training is mandatory for success in this role. Shift: After onboarding and training is complete, go-forward shifts will have a start time between 11:30 am - 1:30 pm EST with a weekend rotation.

One weekend day (Saturday or Sunday) will be required with an alternate day off mid-week when working the weekend. Work Location: All equipment is provided.

License: Active P&C Producers insurance license REQUIRED. We are currently not hiring in NY, CA, AK, HI, NM or IL. Qualifications Fluent in both English and Spanish. Associates degree or 1+ year Insurance experience preferred.

Key Responsibilities

• At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive.
• We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions.
• Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work.
• We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being.

Required Skills and Qualifications

• Join Our Team as a Bilingual, Spanish & English, Remote Experienced and Licensed Customer Service Representative!
• Bilingual Requirement: Fluency in both English and Spanish is required.
• One weekend day (Saturday or Sunday) will be required with an alternate day off mid-week when working the weekend.
• However, to work from home you must have dependable, wired internet connectivity with an upload speed of at least 5Mbps and a download speed of at least 25Mbps along with a quiet, secure, distraction free place to work.
• License: Active P&C Producers insurance license REQUIRED.
• Qualifications Fluent in both English and Spanish.
• Associates degree or 1+ year Insurance experience preferred.
• 2 years’+ related Customer Service experience is required.

Benefits and Perks

• License: Active P&C Producers insurance license REQUIRED.
• Associates degree or 1+ year Insurance experience preferred.
• P&C Producers insurance license required.
• Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
• This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups.
• We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being.

Work Location and Schedule

This role is listed as Remote USA with location information shown as Remote USA. The employment type is Full Time.

About the Company

Liberty Mutual is the organization connected with this listing. USA Jobs Today displays this opportunity for job discovery only, so applicants should verify company details, application instructions, and eligibility on the official employer website.