Benefits Care Advocate, Phoenix

Job Overview

About Gusto At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff - payroll, health insurance, 401(k)s, and HR - so owners can focus on their craft and their customers.

With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.

Job Description

All full-time employees receive competitive base pay, benefits, and equity (RSUs) - because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our Total Rewards philosophy .

AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves.

AI experience requirements vary by role and will be assessed during the interview process. About The Role : This role is fulfilling for those who thrive in dynamic teams that seek to make an impact through their proactive and solution-oriented mindset.

Going the extra mile to deliver exceptional service is never an afterthought, as you always put yourself in the customer's shoes. Sometimes, you won't know the correct answer, but you are the kind of person who is always up for the challenge.

We can't promise it will be easy, but we can promise it will be time well spent.

With their passion, insight, and customer advocacy, this team has helped us maintain a high NPS score while serving tens of thousands of businesses.

Key Responsibilities

• With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.
• All full-time employees receive competitive base pay, benefits, and equity (RSUs) - because everyone who helps build Gusto should share in its success.
• Going the extra mile to deliver exceptional service is never an afterthought, as you always put yourself in the customer's shoes.
• Our success in the Benefit Customer Engagement team is driven by the personal responsibility taken on by each of our advocates to drive authentic interactions through phone, email, and chat.
• As a Benefits Care Advocate at Gusto, you will guide our customers to solutions, answering queries via phone and email each day.
• Gusto is seeking support experts who thrive in a fast-paced, solutions-based call center environment.
• You will own each customer experience from start to finish, ensuring exceptional service and accurate resolution.
• You will guide our customers through our product features and act as their advocate internally to influence our product decisions and roadmap.

Required Skills and Qualifications

• AI experience requirements vary by role and will be assessed during the interview process.
• You'll gain skills and experience working for one of the most exciting payroll and benefits platforms for small businesses.
• About The Team : The Customer Care team is the linchpin of our world-class customer experience.
• You will own each customer experience from start to finish, ensuring exceptional service and accurate resolution.
• You will expand your critical thinking skills and knowledge in order to answer progressively more challenging/complex customer inquiries.
• You will stay up-to-date with new products/features and be able to consistently communicate these updates to customers in a way that ensures an exceptional customer experience.
• Here’s what we're looking for: Experience: Minimum 2+ years of experience within the call center, technology, retail, or hospitality space and are seeking a new challenge.
• At least 1-year experience in a Customer-facing benefits role with a Broker, Carrier, or Benefits provider.Highly preferred, 2 years experience in the Benefit space.

Benefits and Perks

• We handle the hard stuff - payroll, health insurance, 401(k)s, and HR - so owners can focus on their craft and their customers.
• All full-time employees receive competitive base pay, benefits, and equity (RSUs) - because everyone who helps build Gusto should share in its success.
• Our success in the Benefit Customer Engagement team is driven by the personal responsibility taken on by each of our advocates to drive authentic interactions through phone, email, and chat.
• Our advocates take pride in finding resolutions to some of the most complex benefit questions from our small business owners.
• You'll gain skills and experience working for one of the most exciting payroll and benefits platforms for small businesses.
• As a Benefits Care Advocate at Gusto, you will guide our customers to solutions, answering queries via phone and email each day.

Work Location and Schedule

This role is listed as Remote USA with location information shown as Remote USA. The employment type is Full Time.

About the Company

Gusto, Inc. is the organization connected with this listing. USA Jobs Today displays this opportunity for job discovery only, so applicants should verify company details, application instructions, and eligibility on the official employer website.