Account Manager - Federal

Job Overview

Mattermost is the leading collaborative workflow platform for defense, intelligence, security, and critical infrastructure. Trusted by the U. S.

Department of War and Fortune 500s, our platform runs on-premises and in private clouds, delivering secure messaging, file sharing, workflow automation, audio/screenshare, and project management-all with full data and operational control.

Job Description

Mattermost powers high-stakes workflows across mission planning, real-time, real-world operations, DevSecOps, incident response, and cyber defense-enabling secure collaboration from tactical edge and DDIL environments to enterprise HQ.

Teams operate across web, desktop, and mobile, with embedded interoperability for Microsoft Teams, Outlook, and Microsoft 365. To learn more, visit www. mattermost.

com We are seeking an experienced and results-driven Federal Account Manager (AM) who is collaborative, territory-aligned sales role that operates alongside Federal Account Executives (AEs).

Responsibilities Include Expansion Ownership Lead expansions within existing accounts when scope and complexity allow Identify upsell and cross-sell opportunities through customer engagement and usage insights Partner with AEs on expansions that become larger, more strategic, or more complex Manage inbound expansion requests from existing customers (e.

g.

, incremental license additions) Renewal Management (Value-Driven) Own renewals requiring active customer engagement, risk mitigation, or expansion discovery Collaborate cross-functionally to ensure smooth, on-time renewals Become a trusted advisor to customers by helping to realize the value of Mattermost and building business cases to support renewals Federal Sales & Ecosystem Exposure Gain hands-on experience with the Federal buying cycle and procurement considerations Engage with Federal System Integrators (FSIs) and partner-led opportunities Territory Enablement & Hygiene Act as a capacity multiplier for Federal AEs Maintain strong CRM hygiene, forecasting accuracy, and deal documentation by owning the renewal & expansion records for all assigned accounts Share insights and learnings to improve territory execution Required Background / Skills 3–5+ years of experience in sales, account management, renewal management, or commercial closing roles Proven ability to run multiple sales cycles in parallel Strong discovery, communication, and deal execution skills Experience using CRM systems (Salesforce preferred) This role may require the candidate to obtain and maintain a U.

Key Responsibilities

• Mattermost is the leading collaborative workflow platform for defense, intelligence, security, and critical infrastructure.
• Department of War and Fortune 500s, our platform runs on-premises and in private clouds, delivering secure messaging, file sharing, workflow automation, audio/screenshare, and project management-all with full data and operational control.
• To learn more, visit www.mattermost.com We are seeking an experienced and results-driven Federal Account Manager (AM) who is collaborative, territory-aligned sales role that operates alongside Federal Account Executives (AEs).
• AMs independently manage defined Federal expansion and renewal motions while exercising sound judgment on when to partner with AEs on larger or more complex opportunities.
• Responsibilities Include Expansion Ownership Lead expansions within existing accounts when scope and complexity allow Identify upsell and cross-sell opportunities through customer engagement and usage insights Partner with AEs on expansions that become larger, more strategic, or more complex Manage inbound expansion requests from existing customers (e.g., incremental license additions) Renewal Management (Value-Driven) Own renewals requiring active customer engagement, risk mitigation, or expansion discovery Collaborate cross-functionally to ensure smooth, on-time renewals Become a trusted advisor to customers by helping to realize the value of Mattermost and building business cases to support renewals Federal Sales & Ecosystem Exposure Gain hands-on experience with the Federal buying cycle and procurement considerations Engage with Federal System Integrators (FSIs) and partner-led opportunities Territory Enablement & Hygiene Act as a capacity multiplier for Federal AEs Maintain strong CRM hygiene, forecasting accuracy, and deal documentation by owning the renewal & expansion records for all assigned accounts Share insights and learnings to improve territory execution Required Background / Skills 3–5+ years of experience in sales, account management, renewal management, or commercial closing roles Proven ability to run multiple sales cycles in parallel Strong discovery, communication, and deal execution skills Experience using CRM systems (Salesforce preferred) This role may require the candidate to obtain and maintain a U.S.

Required Skills and Qualifications

• To learn more, visit www.mattermost.com We are seeking an experienced and results-driven Federal Account Manager (AM) who is collaborative, territory-aligned sales role that operates alongside Federal Account Executives (AEs).
• Responsibilities Include Expansion Ownership Lead expansions within existing accounts when scope and complexity allow Identify upsell and cross-sell opportunities through customer engagement and usage insights Partner with AEs on expansions that become larger, more strategic, or more complex Manage inbound expansion requests from existing customers (e.g., incremental license additions) Renewal Management (Value-Driven) Own renewals requiring active customer engagement, risk mitigation, or expansion discovery Collaborate cross-functionally to ensure smooth, on-time renewals Become a trusted advisor to customers by helping to realize the value of Mattermost and building business cases to support renewals Federal Sales & Ecosystem Exposure Gain hands-on experience with the Federal buying cycle and procurement considerations Engage with Federal System Integrators (FSIs) and partner-led opportunities Territory Enablement & Hygiene Act as a capacity multiplier for Federal AEs Maintain strong CRM hygiene, forecasting accuracy, and deal documentation by owning the renewal & expansion records for all assigned accounts Share insights and learnings to improve territory execution Required Background / Skills 3–5+ years of experience in sales, account management, renewal management, or commercial closing roles Proven ability to run multiple sales cycles in parallel Strong discovery, communication, and deal execution skills Experience using CRM systems (Salesforce preferred) This role may require the candidate to obtain and maintain a U.S.
• Preferred Qualifications: Experience selling into US Federal or regulated environments Exposure to Federal procurement or partner-led sales motions SaaS or enterprise technology sales experience Target Salary Range: $100,000 to $130,000 USD plus commission Mattermost takes a market-based approach to pay and pay may vary depending on your location.
• The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions.
• Candidates must meet federal eligibility requirements to be considered.
• For more information visit Security Clearances - United States Department of State Applicants must meet eligibility requirements for access to export-controlled information as defined by U.S.
• We encourage individuals from all backgrounds to apply and are committed to assessing candidates based on their skills and qualifications.

Work Location and Schedule

This role is listed as Remote USA with location information shown as Remote USA. The employment type is Full Time.

About the Company

Mattermost is the organization connected with this listing. USA Jobs Today displays this opportunity for job discovery only, so applicants should verify company details, application instructions, and eligibility on the official employer website.